Shuman Lin
Kogarah,NSW
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesperson
Pamido Pty Ltd
07.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
Hospitality Manager
Naya Food Pty Ltd
01.2023 - 10.2023
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Created and managed accurate occupancy forecasts and budgets.
Front Desk Receptionist
Pamido Pty Ltd
07.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained and updated information in computer databases.
Pet Groomer
Puppuccino Pet Spa Wentworth Point
03.2023 - 06.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Front Desk Customer Service Representative
BabyBao Pty Ltd
04.2021 - 01.2022
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Greeted and verified members and guests upon entry to optimize security.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
Education
Bachelor of Science - Accounting And Data Science
02.2025
High School Diploma -
10.2022
Skills
- Deal Negotiations
- Corporate Compliance
- Sales Presentation
- Setting Doors
- Invoice Distribution
- Pet Feeding and Care
Certification
RSA(Responsible Service of Alcohol)
Additional Information
Availability:
- Before November 23rd: Wednesdays to Sundays
- After November 23rd: As needed, available every day
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pet Groomer - Puppuccino Pet Spa Wentworth Point
03.2023 - 06.2023
Hospitality Manager - Naya Food Pty Ltd
01.2023 - 10.2023
Salesperson - Pamido Pty Ltd
07.2022 - Current
Front Desk Receptionist - Pamido Pty Ltd
07.2022 - 10.2023
Front Desk Customer Service Representative - BabyBao Pty Ltd
04.2021 - 01.2022
University of Sydney - Bachelor of Science, Accounting And Data Science
Moorebank High School - High School Diploma,
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