Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Additional Information
Timeline
Generic

Shune Lei Yuya Wai

Campsie

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through a year and a half of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Successful admin officer with experience supporting program needs and managing clients' visa drafts and drawing up contracts with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft Office. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Administrative Officer/ Visa Support Officer

KBA Global Pty Ltd
06.2023 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Proofread and edited documents for accuracy and grammar.
  • Served as corporate liaison for the marketing department.
  • Drafted Visas for various clients in need of assistance.
  • Gave consultations for international students (Onshore or Offshore) and for Visitor visa pathways.

Sales Assistant

Peter Alexander Sleepwear- The Just Group
03.2023 - 06.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.

Office Administrator

Patterson Building Group
06.2022 - 02.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.

Online Personal Shopper

Coles Supermarket
01.2022 - 06.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Sourced hard-to-find items for discerning clients by leveraging industry connections with specialty retailers or boutique shops.

Education

Certificate III - Screen And Media

TAFE DIGITAL
Strathfield, NSW
09.2024

Certificate - Data Analytics

Forage
ONLINE
12.2023

High School Diploma -

B.E.H.S (2) Kamayut High School
Yangon, Myanmar
03.2017

Skills

  • Office Management
  • Scheduling and calendar management
  • Records Management
  • Documentation and control
  • Relationship Building
  • Training and coaching
  • Customer Service
  • Computer Skills

Hobbies

I spend my free time reading most of the time. When I'm not reading, I will spend time with my husband by watching movies or going out to eat with family and friends.

Languages

Burmese
Native or Bilingual
English
Native or Bilingual
Korean
Professional Working
Chinese (Mandarin)
Elementary

Additional Information

References upon request.

Timeline

Administrative Officer/ Visa Support Officer

KBA Global Pty Ltd
06.2023 - Current

Sales Assistant

Peter Alexander Sleepwear- The Just Group
03.2023 - 06.2023

Office Administrator

Patterson Building Group
06.2022 - 02.2023

Online Personal Shopper

Coles Supermarket
01.2022 - 06.2022

Certificate III - Screen And Media

TAFE DIGITAL

Certificate - Data Analytics

Forage

High School Diploma -

B.E.H.S (2) Kamayut High School

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Shune Lei Yuya Wai