Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shunkai Ban

Summary

Dynamic and results-oriented professional with a proven track record at SKYCITY as a Corporate General Manager. Recognized for enhancing customer satisfaction through effective problem resolution and fostering teamwork. Adept at implementing training programs that boost employee retention, while maintaining excellent communication and adaptability in fast-paced environments.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

9
9
years of professional experience

Work History

SKYCITY

CORPORATE GENERAL MANAGER
11.2019 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

CharmBros Digital

Supervisior
11.2018 - 06.2019
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

The Austin Vet Specialists

Veterinary Technician
02.2016 - 04.2017
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

Bachelor of Accounting -

The University of Adelaide
SA
12-2016

High School Diploma -

Westminster School
Adelaide, SA
12-2015

High School Diploma -

Christian Brothers College, Adelaide
Adelaide, SA
11-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Problem resolution

Languages

English
Full Professional
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional

Timeline

SKYCITY

CORPORATE GENERAL MANAGER
11.2019 - 05.2025

CharmBros Digital

Supervisior
11.2018 - 06.2019

The Austin Vet Specialists

Veterinary Technician
02.2016 - 04.2017

Bachelor of Accounting -

The University of Adelaide

High School Diploma -

Westminster School

High School Diploma -

Christian Brothers College, Adelaide

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Shunkai Ban