Shunta Hakamada
Melbourne,VIC
Summary
As the manager of my first hotel, I came up with some innovative ideas that were featured in the media and contributed to increased sales.
Accomplished hospitality professional with a robust background in front desk management and customer relations, honed at YEHS Hotel and further developed in international settings. Excelled in bookkeeping and organization, significantly enhancing operational efficiency. Proven track record in leading teams to achieve exceptional service standards, demonstrating both leadership and interpersonal skills.
And currently, I post about English on Instagram and YouTube for Japanese people who are not good at English, and it has become popular since the beginning of this year, with the number of followers approaching 10,000. In the future, I will be able to attract more customers using SNS.
Overview
2
2
years of professional experience
Work History
Receptionist
YEHS Hotel
01.2023 - Current
After graduating from university, I studied in the Republic of Malta and the United Kingdom, and worked at a hotel with its headquarters in my hometown from April 2013 to September 2019. I mainly did front desk work, but I also did other sales activities (overseas business), banquet hall setting up, and finally became a manager and worked for 3 years and 6 months until retirement.
After that, after transferring to a company that operates a travel agency in Southeast Asia, at the Kuala Lumpur branch in Malaysia, on-site correspondence for customers (mainly groups) mainly from Japan to Singapore, from AGT in Japan We requested estimates, responded to emails, inspected local hotels, etc.
After that, I worked as a store manager at an international hotel (hostel) in Tokyo, and I worked as a front desk and cafe, and now I am studying languages and hospitality management at a hotel in Melbourne.
Education
Bachelor Of Business Admin. - Logistics And Materials Management
Tokai University
Shizuoka,Japan03.2012
Skills
Bookkeeping
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Receptionist
YEHS Hotel
01.2023 - Current
Bachelor Of Business Admin. - Logistics And Materials Management
Tokai University
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