Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Awards
Timeline
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Shun Wah James Chong

Melbourne,VIC

Summary

Marketing graduate with over one year of experience as a barista and café all-rounder, skilled in preparing coffee and café beverages, maintaining cleanliness, and managing stock in fast-paced environments. Also experienced in team coordination and event planning through a volunteer leadership role at AIESEC Monash, where responsibilities included organising events, handling marketing materials, and communicating with stakeholders. Awarded as Best Team Leader for demonstrating strong leadership and reliability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Marketing Team Leader (Volunteer)

AIESEC in Monash
01.2024 - 12.2024
  • Boosted brand awareness and generated leads while managing marketing campaigns and programs.
  • Event Planning and Execution.
  • Lead a team of 4, set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Held collaborative events with 8+ societies and clubs.
  • Achieved a 15% increase in Instagram followers in a single event.

Marketing Team Member (Volunteer)

AIESEC in Monash
07.2023 - 12.2023
  • Designed posters and edited videos and reels for promoting campaigns or events.

Senior Barista

McCafe
12.2022 - 02.2023
  • Made and served brand-specific café beverages with focus on speed, quality, and consistency.
  • Efficiently prepared 3+ types of sandwiches, including cooking and cutting fresh ingredients, while maintaining speed and quality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed inventory of coffee beans and pastry.
  • Provide training for new Barista.

Cafe All-rounder

Puzzle Dinning
11.2021 - 02.2022
  • Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.

Barista

McCafe
03.2021 - 02.2022
  • Made and served brand-specific café beverages with focus on speed, quality, and consistency.
  • Efficiently prepared 3+ types of sandwiches, including cooking and cutting fresh ingredients, while maintaining speed and quality.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Recreation Assistant

Bayshore Clubhouse
09.2019 - 02.2020
  • Opened, closed, and secured facilities at prescribed times to accommodate scheduled activity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Brainstormed and implemented creative event concepts and themes.

Education

Bachelor of Marketing -

Monash University
Melbourne
12-2024

Diploma of Business -

Monash College
Melbourne, VIC
01.2021

Hong Kong Diploma of Secondary Education -

Sha Tin Methodist College
Hong Kong
01.2019

Skills

  • Customer Service
  • Latte Art
  • Interpersonal Communication
  • Inventory Management
  • Event Planning
  • Canva

Certification

Food Safety Certificate

Barista Training Certificate

Responsible Service of Alcohol (RSA)

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Awards

Best team Leader Of AIESEC in Monash

Timeline

Marketing Team Leader (Volunteer)

AIESEC in Monash
01.2024 - 12.2024

Marketing Team Member (Volunteer)

AIESEC in Monash
07.2023 - 12.2023

Senior Barista

McCafe
12.2022 - 02.2023

Cafe All-rounder

Puzzle Dinning
11.2021 - 02.2022

Barista

McCafe
03.2021 - 02.2022

Recreation Assistant

Bayshore Clubhouse
09.2019 - 02.2020

Bachelor of Marketing -

Monash University

Diploma of Business -

Monash College

Hong Kong Diploma of Secondary Education -

Sha Tin Methodist College

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Shun Wah James Chong