Shurui Li

Dedicated and detail-oriented cashier with extensive experience in retail and customer service. Proven track record in managing cash, reconciling drawers with 100% accuracy, and maintaining a positive shopping environment. Exceptional oral and written communication skills, complemented by strong listening abilities and time management expertise. Known for delivering outstanding customer experiences through efficient service, product knowledge, and courtesy, even in high-pressure situations.

Key Skills

• Cash Handling & POS Operation: Proficient in processing transactions accurately, handling cash with integrity, and operating various point-of-sale systems.
• Customer Service Excellence: Committed to enhancing customer satisfaction by providing timely assistance and personalized support, effectively addressing inquiries and resolving issues.
• Sales Proficiency: Skilled in promoting products and upselling to boost store profits while ensuring customers find the items they need.
• Attention to Detail: Consistently ensures high accuracy in handling purchases and returns, maintaining organized inventory, and adhering to store policies.
• Adaptability: Thrives in fast-paced environments, quickly adjusting to changes and challenges while maintaining a positive attitude.
• Multitasking & Time Management: Adept at juggling multiple tasks efficiently without compromising quality, ensuring all front-end operations run smoothly.

Professional Experience

Cashier

• Managed cash transactions, ensuring precise drawer reconciliation at the end of each shift.
• Provided exceptional customer service by assisting shoppers in locating products and addressing concerns.
• Demonstrated strong product knowledge, resulting in effective upselling and promotion of store inventory.

Sales Associate

• Collaborated with team members to meet sales targets in a fast-paced environment, consistently earning recognition for speed and accuracy.
• Implement efficient processes for handling purchases and returns, significantly reducing wait times and improving customer flow.

• Received Early Offer of UNSW and scholarship in Foundation studies
• Articles that I wrote appeared in newspapers and literary magazines

Volunteer Work
Participating in local community service projects, such as food drives or environmental clean-ups.
Sports and Fitness
Participate in team sports (e.g. volleyball, badminton) or individual activities (e.g. running, swimming, skiing).
Arts & Creativity
Creative, e.g. painting (level 4 certificate), colour sensitivity), writing (in local newspapers and literary magazines) and playing a musical instrument (guitar, flute).
Traveling and Cultural Exploration
Traveling to different countries or regions and learning about different cultures developed my adaptability and broader world view.
Academic Pursuit
Served as the head of the Life and Rights Department of the Student Union and the representative of the Biology class, and often participated in the school's academic competitions
Personal Development
Participated in seminars or online courses on topics such as leadership, public speaking or emotional intelligence which contributed to self-improvement
Outdoor Activities
Participated in hiking and nature photography
Social Media
Know how to edit videos to bring in traffic, Used to have some followers and traffic on Chinese social media platforms

• Second Prize in Biology Competition
• Third prize in physics Competition,
• Second prize in essay Competition