Shusil Kumar Shrestha
Rockdale,NSW
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly skilled [Type] supervisor with [Number] years of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in production of [Product or Service]. Track record of boosting efficiency, [Task] and [Task]. Focused on monitoring safety in busy and potentially hazardous environment.
Overview
7
7
years of professional experience
Work History
Shift Manager
Third Eye Rooftop Restaurant
11.2023 - Current
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Barista
Cafe Kathmandu
08.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Shift Supervisor
EMIRATES FAST FOOD LLC UAE (McDonald's)
11.2019 - 11.2022
- Monitored food inventory and supplies to prevent waste.
- Maximized profitability with cost-saving initiatives such as better portion control, reducing waste, and optimizing labor allocation.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Monitored food preparation, production, and plating for quality control.
Juice Maker
Mr. Juice, Qatar
08.2017 - 10.2019
- Managed cash register transactions accurately, maintaining proper financial records throughout each shift worked as Juice Maker.
- Created unique juice blends and recipes.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Boosted sales with enticing beverage displays that showcased the freshness and variety of available options.
Education
Diploma - Cookery
Le Culinaire Hospitality Institute
Sydney, NSW05.2025
Skills
- Budget Adherence
- Coaching and Mentoring
- Multidisciplinary Collaboration
- Supply Requisition
- Incidents management
- Workflow Analysis
- Schedule Coordination
Timeline
Shift Manager
Third Eye Rooftop Restaurant
11.2023 - Current
Barista
Cafe Kathmandu
08.2023 - Current
Barista Shift Supervisor
EMIRATES FAST FOOD LLC UAE (McDonald's)
11.2019 - 11.2022
Juice Maker
Mr. Juice, Qatar
08.2017 - 10.2019
Diploma - Cookery
Le Culinaire Hospitality Institute
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