Shuvecha Bhattacharjee
Macquarie Park,NSW
Summary
Dedicated and compassionate School Learning Support Officer with a strong background in academic administration, student support, and relationship management. Experienced in assisting students with diverse learning needs, coordinating academic programs, and supporting educators. Skilled in communication, problem-solving, and fostering an inclusive learning environment. Adept at collaborating with teachers, parents, and school staff to enhance student success and engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ampol
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
School Academic Officer (Contract)
University of Technology Sydney, Broadway
05.2023 - 02.2025
- Enhanced academic performance by providing individualized support and feedback to students.
- Contributed to school-wide initiatives aimed at improving overall quality of education for all students within the institution.
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to ensure success.
- Managed classroom behavior effectively, creating a focused atmosphere conducive to learning.
- Utilized various instructional approaches to accommodate diverse learning styles and needs within the classroom.
- Designed engaging activities and projects that reinforced key concepts and stimulated intellectual curiosity.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching abilities.
Customer Engineer
Technomedia Solutions
06.2021 - 04.2023
- Used remote diagnostic tools to identify sources of certain customer issues.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Explained complex technology-related issues in understandable terms to customers.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Bachelor of Technology - Computer Science And Engineering
National Institute of Technology
06-2021
Skills
- School event coordination
- Instructional leadership
- Academic administration
- Training and mentoring
- Enrollment management
- Special education
- Emergency preparedness
- Records management
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
School Academic Officer (Contract)
University of Technology Sydney, Broadway
05.2023 - 02.2025
Customer Service Representative
Ampol
04.2023 - Current
Customer Engineer
Technomedia Solutions
06.2021 - 04.2023
Bachelor of Technology - Computer Science And Engineering
National Institute of Technology
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