Shuwen Pi
Summary
Results-oriented professional with a unique background in high-end customer service, cross-cultural communication, and program coordination. Proven ability to thrive in high-pressure environments, beginning as a Flight Attendant where I honed exceptional customer care, crisis management, and teamwork skills. Subsequently transitioned to an After-School Program Coordinator at an international school, successfully designing and implementing diverse curricular projects that significantly increased student participation and satisfaction. Currently pursuing a Master's in Marketing, actively integrating advanced theories in data analytics and digital strategy with hands-on experience to drive data-driven and customer-centric marketing initiatives.
Overview
10
10
years of professional experience
Work History
Academy Officer
Wellington College International Hangzhou
02.2022 - 06.2025
- Proficient in registration system and office software.
- Maintained good communicate with parents to address problems.
- Contact vendors to arrange curriculum.
- Organized whole school extra curriculum activities and assisted pupils with registration.
- Managed every semester the finance of apartment situations, including income, budgeting, and vendor payments.
- Enhanced the quality of courses by checking classrooms and setting relevant policies for vendors.
- Established affective relationships with parents through feedback that includes pictures and texts about classroom situation.
Flight Attendant
Hainan Airlines
07.2015 - 05.2017
- Demonstrated flexibility and strictly arrange schedule including changes, delays, and challenging situations.
- Ensured cabin safety and demonstrated proficiency in all procedures.
- Highly service-oriented and customer-focused professional.
- Planned and maintained a regular schedule to process all worksheets efficiently.
- Enhanced passenger satisfaction by providing hopeful in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on company trends.
Education
Master of Marketing - Marketing
University of Technology Sydney
Sydney, NSW06-2027
Bachelor of Science in Communication Engineering - Communications Engineering
The College of Post And Telecommunication of WIT
06-2015
Skills
- Work coordination
- Strategic planning
- Innovation and creativity
- Emergency response
- Rule enforcement
Languages
English
Limited Working
Chinese
Native or Bilingual
Timeline
Academy Officer
Wellington College International Hangzhou
02.2022 - 06.2025
Flight Attendant
Hainan Airlines
07.2015 - 05.2017
Master of Marketing - Marketing
University of Technology Sydney
Bachelor of Science in Communication Engineering - Communications Engineering
The College of Post And Telecommunication of WIT
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