Shuwen Zheng
Brisbane,QLD
Summary
Motivated psychology graduate with a strong academic record and practical experience in crisis support. Skilled in applying evidence-based communication strategies, managing high-stress situations, and engaging in reflective practice. I bring a professional background in accounting that demonstrates resilience, time management, and attention to detail. Committed to developing as a psychologist with a focus on supporting adults experiencing mental health challenges.
Overview
2
2
years of professional experience
Work History
Co-founder – Psychology Social Media Platform
08.2023 - Current
• Created and managed WeChat and Red Note public accounts sharing psychology concepts and counselling insights through humour.
• Engaged a broad audience, contributing to mental health awareness and stigma reduction.
Volunteer
Lifeline
01.2024 - 09.2024
- Delivered real-time crisis intervention and emotional support to help seekers experiencing acute distress, including those expressing suicidal ideation, through online chat services.
- Applied active listening, empathy, and de-escalation strategies to provide immediate psychological first aid and stabilisation.
- Engaged in structured debriefing with supervisors after each session to reflect on practice, consolidate learning, and ensure safe management of high-risk situations.
- Completed regular self-reflection and implemented self-care strategies to maintain well-being and professional effectiveness in a high-pressure environment.
Education
Graduate Diplomia Advanced - Psychology
The University of Adelaide
Graduate Diploma - Psychology
The University of Adelaide
08-2024
Bachelor of Business -
Southern Cross University
Gold Coast, QLD09-2015
Skills
- Interpersonal & Counselling Skills – Developed through volunteer crisis support work, demonstrating empathy, active listening, and effective support for individuals in distress
- Crisis Intervention & Reflective Practice – Applied structured approaches to manage high-stress conversations and engaged in supervision and reflective practice to ensure safe and ethical support
- Resilience & Stress Management—Balancing full-time employment and postgraduate study, meeting academic and professional deadlines while maintaining well-being
- Time Management & Organisation – Demonstrated ability to prioritise tasks and manage competing responsibilities with consistent reliability and accuracy
- Cultural Competence - Adapted communication and practice to suit individuals from diverse cultural backgrounds, informed by both lived experience and professional exposure
- Research & Data Analysis – Proficient in psychological research methods, statistical analysis, and interpretation of data
- Academic Writing & Communication – Produced high-quality essays and reports, synthesising complex information and presenting it clearly
- Collaboration & Teamwork – Worked effectively in group projects and professional settings, showing adaptability, cooperation, and constructive communication
Timeline
Volunteer
Lifeline
01.2024 - 09.2024
Co-founder – Psychology Social Media Platform
08.2023 - Current
Graduate Diplomia Advanced - Psychology
The University of Adelaide
Graduate Diploma - Psychology
The University of Adelaide
Bachelor of Business -
Southern Cross University
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