Shuyang Ma
Summary
Extensive experience in administrative roles with a proven track record at Sevenmedia Entertainment, specializing in event planning and customer relationship management. Skilled in coordinating logistics and fostering collaboration, consistently achieving sales goals through effective communication and problem-solving. Highly organized and responsible, with a strong ability to adapt in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sevenmedia Entertainment
Brisbane (Remote), QLD
01.2024 - Current
- Composed letters, memos, reports, emails, and presentations for management needs.
- Processed invoices for payment using accounting software applications.
- Facilitated interdepartmental communication to enhance collaboration.
- Handled incoming and outgoing correspondence to ensure timely distribution.
- Scheduled appointments between clients and internal staff to optimize workflow.
- Assisted with special event planning by coordinating catering, venues, and promotional materials.
- Conducted research on various topics as directed by management.
- Developed and maintained organized filing systems for documents and records.
Event Coordinator (Causual)
Auna Entertainment
Sydney
10.2024 - 03.2025
- Developed event themes and concepts to ensure successful execution of all activities.
- Coordinated with media personnel, including photographers and videographers, for capturing key moments.
- Supervised staff at registration desks to facilitate smooth check-in processes during events.
- Collaborated with audio-visual technicians for effective equipment setup at venues.
- Planned seminars, workshops, and conferences aligned with event themes and topics.
- Managed logistics for transportation, catering, entertainment, and decorations to enhance event experiences.
Customer Service Sales Assistant
Brisbane collective market
04.2020 - 03.2023
- Maintained clean store environment to enhance customer experience.
- Demonstrated in-depth knowledge of products and services to assist customers.
- Inspected returned items for damages to ensure quality standards before restocking.
- Facilitated positive shopping experiences through engaging interactions with customers.
- Provided detailed product information to support customer purchasing decisions.
- Achieved daily individual sales goals consistently, reflecting strong performance.
- Greeted customers warmly, offering assistance with inquiries and concerns.
Education
Event And Performance
The University of Sydney
01-2026
Skills
- Event planning
- Venue management
- Budget management
- Customer relationship management
- Project management
- Effective communication skill
- Problem solving
- Time management
- Problem-solving
Certification
- Certificate IV in Design (Graphic)
- Provide First Aid Certification
- Open Driving Licence
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Event Coordinator (Causual)
Auna Entertainment
10.2024 - 03.2025
Administrative Assistant
Sevenmedia Entertainment
01.2024 - Current
Customer Service Sales Assistant
Brisbane collective market
04.2020 - 03.2023
Event And Performance
The University of Sydney
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