Summary
Overview
Work History
Education
Skills
campus experience
Timeline
Generic

SHUYUAN ZHENG

Sydney,NSW

Summary

Dedicated and customer-focused, with years of experience from my family’s hotel, I excel in engaging with customers and adapting quickly to new roles. Currently a master’s student at UNSW, I am physically fit and well-suited for tasks that require stamina. Available for at least three shifts per week, including weekends, and fully available from December 8 for summer work. Known for my strong work ethic, independence, and quick learning, I am ready to bring value to the Coles team.

Overview

1
1
year of professional experience

Work History

Hotel Front Desk Receptionist

LINA HE
China, 吉林省 (Jilin)
07.2024 - 08.2024
  • Greeted guests upon arrival, answered inquiries and provided information about hotel services.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Processed payments for guest accounts, accepted cash or credit cards as payment.
  • Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
  • Responded to customer complaints and addressed issues promptly and professionally.
  • Maintained accurate records of occupied rooms, reservations and cancellations.

Restaurant Assistant

CHANGLING ZHENG
China, 吉林省 (Jilin)
07.2023 - 08.2023
  • Supported the kitchen and front-of-house team to ensure a high-quality dining experience.
  • Maintaining cleanliness and organization of kitchen tools and spaces, expertly grilling to ensure food quality, and assisting guests with menu selections to provide a delightful meal experience.
  • Assisted in taking orders from customers accurately and promptly.
  • Ensured all dishes were prepared correctly and presented attractively before serving to customers.

Education

Master of Science - Information Technology

University of New South Wales
Sydney, NSW
09-2025

Skills

  • English fluency
  • English as a Second Language (ESL)
  • Attention to Detail
  • Microsoft Office
  • hardworking
  • Time Management and Efficiency
  • Physical stamina

campus experience

  • During my undergraduate studies, I served as a counselor assistant, supporting the counselor with daily administrative tasks and facilitating smooth communication between students and faculty. I developed strong organizational skills and became proficient in Office software, effectively handling documentation, data management, and task coordination.

Timeline

Hotel Front Desk Receptionist

LINA HE
07.2024 - 08.2024

Restaurant Assistant

CHANGLING ZHENG
07.2023 - 08.2023

Master of Science - Information Technology

University of New South Wales
SHUYUAN ZHENG