Sue Jiang
Canberra,ACT
Summary
Highly organized and detail-oriented administrative professional with a strong background in records management, data entry, and customer service. Seeking an Administration Officer role to utilize proven expertise in delivering exceptional support, maintaining accurate records, and improving operational efficiency within a dynamic team environment. Motivated and proactive, brings extensive experience in office support, data management, and customer service across diverse sectors such as government, education, and sales. Skilled in managing multiple priorities, maintaining accurate documentation, and streamlining processes to enhance efficiency. Excels at problem-solving, effective communication, and collaborating with stakeholders. Proficient in Microsoft Office Suite and Excel, with bilingual fluency in English, Mandarin, and Cantonese. Committed to providing high-quality service and contributing to team success.
Overview
9
9
years of professional experience
Work History
Infringement Review Officer
Access Canberra
07.2024 - 10.2024
- Provide quality service, support, and information to the public both over the phone and in writing, regarding infringement notice processes and eligibility requirements
- Assess and respond to a wide range of infringement management related applications and requests for service
- Undertake minor investigations and research into infringement/vehicle/driver matters and extract information from databases accurately and efficiently
- Accurately record and maintain information, correspondence, and data
- Adjudicate images for traffic camera detected offences
- Provide general administrative support to senior officers to ensure the objectives of the office are achieved
Sales Representative
Lakewood Flooring Pty Ltd
05.2021 - 02.2022
- Maintained timely and effective communication and contact with various potential online and offline customers, as well as interior designers
- Utilized brand expertise to attract potential clients and drive sales
- Provided professional purchasing advice to customers and offered installation recommendations and solutions based on their specific home conditions and needs
- Responsible for administrative tasks
- I oversee the sample inventory in the warehouse and place orders with suppliers promptly
- Following this, I coordinate with third-party freight companies to pick up the goods from the suppliers' warehouses and ensure that the goods are delivered to Canberra smoothly and on time
Real Estate Sales Agent
Ruiz Group Pty Ltd
12.2018 - 04.2021
- Conducted thorough client assessments to identify needs and provide tailored solutions
- Compared, researched and appraised properties. Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients to facilitate informed decisions
- Managed listings, promotional activities, and arranged open home or showroom inspections and private appointments
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
Administration Officer
Australian Maritime Safety Authority
04.2019 - 10.2019
- Led data migration initiatives and ensured data integrity and compliance with security policies
- Analysed data to identify opportunities for process improvement and recommended solutions
- Managed 'Return to Sender' project and met stringent daily output targets
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Director and General Manager
Eat Me Drink Me Cafe
05.2015 - 04.2019
- Recruit, train, and supervise café staff to create a positive work environment that drives employee engagement, improves retention, and boosts overall team morale.
- Build a culture of continuous improvement by establishing open lines of communication and empowering employees to voice their ideas. Enhance team collaboration through regular communication, goal setting, and performance reviews.
- Manage inventory, finances, and day-to-day operations to drive business growth.
Education
Bachelor of Communication - Advertising
University of Canberra
Skills
- Skilled in Microsoft Office Applications
- Strong organizational and time management abilities
- Accurate data entry and records management
- Exceptional customer service and stakeholder communication
- Problem-solving and analytical skills
- High attention to detail and ability to meet deadlines
- Adaptable and thrives in fast-paced environments
- Bilingual: Fluent in English, Mandarin, and Cantonese
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Infringement Review Officer
Access Canberra
07.2024 - 10.2024
Sales Representative
Lakewood Flooring Pty Ltd
05.2021 - 02.2022
Administration Officer
Australian Maritime Safety Authority
04.2019 - 10.2019
Real Estate Sales Agent
Ruiz Group Pty Ltd
12.2018 - 04.2021
Director and General Manager
Eat Me Drink Me Cafe
05.2015 - 04.2019
Bachelor of Communication - Advertising
University of Canberra
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