Shveta Sharma

Eziway Salary Packaging is a company that provides salary packaging solutions for not-for-profit employers in Australia. They offer a range of services including salary packaging, car leasing, and software solutions. Their services are designed to help organizations work more effectively and efficiently, and they have a reputation for client-driven innovation and service.

• Directed workforce on accessing financial planning support resources.
• Acquired detailed knowledge through rigorous training on complex salary packaging procedures.
• Managed multiple complex programs to create and maintain client accounts.
• Reviewed customer needs and advised on custom benefit solutions.
• Handled questions related to individual employee benefits.
• Advised managers on eligibility criteria for employee benefits plans.
• Ensured up-to-date expertise by participating in continuing education programs and advanced workshops.
• Organized and accomplished collective tasks, ensuring seamless teamwork.
• Responded effectively to both spoken and documented guidelines.
• Delivered exceptional customer support via phone and email.

• Enhanced functionality of the Center's computer testing pod.
• Formulated, executed, and coordinated schedules for test procedures.
• Liaised with testing companies, overseeing orders and supplies of manual testing materials.
• Ensured precise execution of exam protocols through diligent supervision.
• Managed daily interactions with approximately 90 candidates.
• Advised students on various aspects of testing, including policies, procedures, and outcomes.
• Preserved the security of testing resources.
• Stayed updated on developments in computer-based testing and machine scoring.
• Oversaw team training, work distribution, and problem-solving efforts.
• Demonstrated competency in both individual and collaborative settings.
• Quickly adapted to evolving environments.
• Prioritized activities to consistently finish tasks within set timelines.

• Handled inbound calls efficiently.
• Supplied customers with comprehensive information on company policies through telephonic inquiries.
• Outlined service details to clients.
• Offered assistance on banking procedure queries.
• Reported crucial customer concerns to manager promptly, ensuring retention of profits.
• Established connections with diverse internal and external stakeholders.
• Managed customer queries and comments using professional, respectful communication.
• Utilized open-ended questions to identify and fix various billing problems.
• Reduced wait times while handling numerous customer inquiries.
• Boosted customer satisfaction by implementing proactive strategies.

• Responded actively to customer feedback for quick resolution.
• Attended team meetings and training to remain updated on product changes.
• Provided support, addressing individual needs.
• Led team of seven in decision-making on insurance policy issuance utilizing lean sigma methodology.
• Adherence to specified protocols in medical analysis and underwriting maintained.
• Maintained comprehensive MIS updates on log activities, standard operating procedures, monthly data figures and employee touch time.
• Instructed new hires in adherence to standards.
• Implemented timely solutions to reduce resource wastage and save time.
• Continuously monitored productivity levels and implemented beneficial feedback.
• Built enduring client bonds by consistently demonstrating a positive outlook.
• Led training initiatives to improve team performance in terms of effectiveness, correctness, and courteous service.