Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shweta Chand

Cranbourne West,VIC

Summary

Driven professional with a proven track record in customer service and account management, notably at Fujitsu. Excelled in enhancing customer relations and resolving complex issues, leveraging expertise in CRM software and exceptional problem-solving skills. Achieved a significant improvement in customer satisfaction rates. Demonstrates adaptability and a commitment to quality, underpinned by strong analytical and interpersonal abilities. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Customer Experience Specialist

Fujitsu
01.2024 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Accounts Receivable Clerk

Richmond Oysters
07.2023 - 12.2023
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.

Customer Service Representative

NCC Apparel
08.2021 - 10.2022
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Kitchen Hand

Accor Hotels
04.2018 - 08.2020
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Masters - Forensic Mental Health

Griffith University
Gold Coast, QLD
11.2026

Bachelors - Criminal Justice And Psychological Studies

Victoria University
Melbourne, VIC
09.2023

Certificate IV - Individual Support

Kangan Institute
Melbourne, VIC
02.2016

Advanced Diploma - Justice Studies

Kangan Institute
Melbourne, VIC
02.2015

Diploma - Justice Studies

Kangan Institute
Melbourne, VIC
07.2014

Certificate IV - Justice Studies

Kangan Institute
Melbourne, VIC
02.2014

High School Diploma -

Roxburgh College
Melbourne, VIC
11.2013

Skills

  • CRM Software
  • Trend Monitoring
  • Client Advocacy
  • Request management
  • Customer Service
  • Account Management
  • Order Processing
  • Complaint Investigation
  • Goal Setting
  • Time management abilities
  • Reliability
  • Understanding Customer Needs
  • Adaptability
  • Team building
  • Customer Relations
  • Calm and Professional Under Pressure
  • Data Management
  • Multitasking Abilities
  • Interpersonal Skills
  • Problem-Solving
  • Warehousing functions
  • Organizational Skills
  • Analytical Skills
  • Teamwork and Collaboration
  • Quality Assurance Controls

Languages

Hindi
Native or Bilingual

References

Cassandra McMahon- Business Manager (Fujitsu General)- 0419150800


Ed Jackson- State Manager (Fujitsu General) - 0484082012


Timeline

Customer Experience Specialist

Fujitsu
01.2024 - Current

Accounts Receivable Clerk

Richmond Oysters
07.2023 - 12.2023

Customer Service Representative

NCC Apparel
08.2021 - 10.2022

Kitchen Hand

Accor Hotels
04.2018 - 08.2020

Masters - Forensic Mental Health

Griffith University

Bachelors - Criminal Justice And Psychological Studies

Victoria University

Certificate IV - Individual Support

Kangan Institute

Advanced Diploma - Justice Studies

Kangan Institute

Diploma - Justice Studies

Kangan Institute

Certificate IV - Justice Studies

Kangan Institute

High School Diploma -

Roxburgh College

Similar Profiles

CREATE PROFILE
Shweta Chand