SHWETA SHAHI MALLA
QLD
Summary
Friendly, knowledgeable Boutique Manager with many years in leading elite shop's sales team to success. Increased repeat business through careful development of relationships with clientele. Trained, coached, and evaluated staff for customer interactions.
Overview
10
10
years of professional experience
Work History
Boutique Manager
Hardy Brothers
, QLD
01.2026 - Current
- Managed daily operations of luxury jewelry boutique.
- Trained and mentored staff on customer service techniques.
- Oversaw inventory management and stock replenishment processes.
- Ensured compliance with safety and security protocols.
- Fostered relationships with high-value clients for personalized service.
- Analyzed sales trends to optimize product offerings.
- Scheduled employee work shifts and communicated about sick days and vacation.
- Providing exceptional service to customers and responding to inquiries.
- Top seller of the store.
Assistant Boutique Manager
Hardy Brothers
, QLD
10.2024 - 01.2026
- Assisted in managing daily operations and staff scheduling at luxury jewelry boutique.
- Trained new team members on customer service and product knowledge standards.
- Developed visual merchandising displays to enhance customer engagement and brand image.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Scheduled staff shifts, managed employee timecards and provided feedback on performance.
- Conducted regular stock takes to accurately maintain inventory records.
- Working with client and workshop to create custom make jewelleries, repairs and special orders.
Acting Assistant store manager/Client Advisor
Hugo Boss
, QLD
09.2023 - 10.2024
- Managed daily store operations to ensure efficient workflow.
- Assisted in inventory management and stock replenishment processes.
- Coordinated visual merchandising to maintain brand standards and aesthetics.
- Developed staff schedules to align with peak store traffic times.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Portmans
, QLD
02.2023 - 04.2023
- Recruited, trained, and supervised new employees.
- Delivered high-quality customer service, ensuring a positive and engaging shopping experience.
- Managed staff rostering and workforce planning to ensure optimal store coverage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and performed physical stock counts to minimise loss.
- Resolved customer complaints effectively while maintaining a positive store environment.
- Monitored performance by establishing plans, setting budgets, and measuring results.
Duty Manager/ Assistant Grocery/ Inventory Manager
Woolworths
02.2016 - 02.2023
- Oversaw inventory levels to ensure optimal stock availability while minimising overstock and shrinkage through regular monitoring and reporting.
- Developed and executed sales strategies to achieve targets by analysing trends and forecasting demand.
- Implemented merchandising standards to enhance product visibility, drive sales, and maintain brand consistency. Managed stock flow from delivery to shop floor, ensuring accurate stock control, rotation, and loss prevention.
- Processed invoices by verifying deliveries against purchase orders and ensuring accurate and timely data entry.
- Coordinated stock replenishment based on sales performance and inventory levels.
- Built and maintained promotional displays to support marketing campaigns and increase sales.
- Executed and maintained planograms to ensure compliance with company standards and optimise product placement.
- Managed back dock operations, including coordinating deliveries and organising incoming stock.
Education
Master of Arts - English Literature
University of Kanpur
IndiaBachelor of Arts - English Language and Literature
University of Kanpur
IndiaHigh School - Mathematics and Science
Skills
- Customer service
- Customer relationship management
- Strong communication skill
- Visual merchandising
- Store operational
- Sales planning
- Inventory management
- Invoicing
- KPI dashboard
- Team coaching
- Stock control
- Stock management
- Planograms
- Rostering
- Attention to detail
References
Provided upon request.
Languages
- Proficient in Nepali
- Proficient in Hindi
- Proficient in English
Timeline
Boutique Manager
Hardy Brothers
01.2026 - Current
Assistant Boutique Manager
Hardy Brothers
10.2024 - 01.2026
Acting Assistant store manager/Client Advisor
Hugo Boss
09.2023 - 10.2024
Store Manager
Portmans
02.2023 - 04.2023
Duty Manager/ Assistant Grocery/ Inventory Manager
Woolworths
02.2016 - 02.2023
Master of Arts - English Literature
University of Kanpur
Bachelor of Arts - English Language and Literature
University of Kanpur