Shweta Sharma
Melbourne,Australia
Summary
Motivated and hard woking customer service/sales professional with desire to take on new challenges. Demonstrates superb judgment in balancing customer, employee and company objectives. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Customer Sales Lead
DLF Seeds Pty Ltd.
Melbourne, VIC
02.2020 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Implemented company processes to effectively resolve customer service issues.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Mentored new employees on procedures and policies to maximize team performance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers in selecting products that best suited their needs and budget.
Customer Service Representative
PAZ Stone
Melbourne, VIC
08.2018 - 12.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Education
Post Graduation in Advertising And Marketing
YMCA India
New Delhi INDIA06.2004
Bachelor of Arts - Graphic Design And Media Convergence
Aptech India
New Delhi, India06.2003
Skills
- Customer Service Excellence
- Sales planning and lead generation
- Customer Retention Strategies
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Customer Account Management
- CRM Software
Timeline
Customer Sales Lead
DLF Seeds Pty Ltd.
02.2020 - Current
Customer Service Representative
PAZ Stone
08.2018 - 12.2019
Post Graduation in Advertising And Marketing
YMCA India
Bachelor of Arts - Graphic Design And Media Convergence
Aptech India
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