Shweta Sharma

Dynamic Front Desk Supervisor at Hotel the Narayani with a proven track record in enhancing satisfaction and streamlining operations for both local and international guests. Expert in conflict resolution and staff training, I successfully developed training materials and improved service protocols, resulting in a notable increase in guest loyalty and operational efficiency. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

• Volunteered at community events where i helped serve food, greet guests, and maintain cleaniness.
• Assisted in family catering events, helping with food prepartion, serving and cleaning
• Part of a hospitality training course, learning about food safety, hygiene and dealing with customers professionally.