SHWETHA THERESA THOMAS
Yokine,WA
Summary
Highly efficient individual with extensive experience in fast-paced and challenging environments. Passionate about learning and adapt at applying new knowledge efficiently and skillfully. Exceptional skills in customer service and inventory restocking. Customer-focused service worker dedicated to meeting team and customer needs. An organized and dependable candidate who manages multiple priorities with a positive attitude. Ability to take on additional responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Crew Member
TK Maxx
01.2024 - 12.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Achieved and exceeded revenue goals and KPIs.
Sales Assistant
Primark Stores
09.2022 - 12.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Masters - Business Analytics
Aston University
Birmingham, United Kingdom12.2023
Skills
- Exceptional Customer Service
- Time Management
- Cash Handling
- Verbal and Written Communication
- Sales Expertise
- Crew Leadership
- POS System Operations
- Inventory Management
- Clear Communication
Timeline
Sales Crew Member
TK Maxx
01.2024 - 12.2024
Sales Assistant
Primark Stores
09.2022 - 12.2023
Masters - Business Analytics
Aston University