To be able to put the task to a progress test or distribute the task and to change the staff
Shy Connell
SAlbury ,NSW
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
General Manager of Operations
SASSH
Albury
01.2021 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Provided strategic direction to staff members in order to maximize productivity.
- Coordinated with other departments to ensure successful delivery of services.
- Established quality assurance processes to ensure customer satisfaction.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Managed training programs for new employees, including orientation and onboarding activities.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with team leaders on quality audits.
- Planned delivery routing, team workflows, and promotional initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Structured HR consulting services to support clients during organizational developments and changes.
Patient Care Coordinator
Mercy Health
Shepparton
08.2023 - 08.2024
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
- Assisted physicians in performing various procedures related to patient care needs.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Counseled families regarding end-of-life decisions when necessary.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Responded promptly to any emergency situations that arose within the facility.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Demonstrated flexibility during changes to patient care practice.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Received and routed care team messages and documents to appropriate staff.
- Assured regulatory compliance and professionalism across patient service.
- Educated patients and families on health maintenance and disease prevention.
- Developed and implemented patient care policies and procedures to improve service quality.
- Assisted patients in understanding their care plans and healthcare options.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Provided emotional support and guidance to patients and their families.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Coordinated with community resources to provide comprehensive support to patients.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Coordinated patient referrals to specialists and other healthcare services.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Organized and led patient care meetings with healthcare teams to discuss treatment plans.
Education
High School Diploma -
Murray High School
Albury 02-1996
Skills
- Operations Management
- Logistics Management
- Business Analysis
- Staff Development
- Business Planning
- Customer Service
- Document Control
- Performance reporting
- Business Development
- Logistics Oversight
- Process Improvement
- P&L Management
- Maintenance Planning
- Production
- Incidents management
- Contract Management
- Program Administration
- Performance monitoring
- Organizational Management
- Health and safety compliance
- Conflict Mediation
- Purchasing and procurement
- Case Management
- FLUENT IN [LANGUAGE]
- Operational Efficiency
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekAccomplishments
- Reduced lost workdays and recordable incidents to [Number] by implementing a safety awareness program.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Saved the company $[Amount] by aggressively negotiating with suppliers.
- Earned the “[Award Name]” Award in [Year] for [Accomplishment].
Affiliations
- National Association of Social Workers
- American Institute of Certified Public Accountants
- American Society of Safety Professionals
- American Medical Informatics Association
- International Association of Administrative Professionals
Interests
Timeline
Patient Care Coordinator
Mercy Health
08.2023 - 08.2024
General Manager of Operations
SASSH
01.2021 - Current
High School Diploma -
Murray High School
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