Hi, I’m
SHY CONNELL
Sydney,NSW
Overview
21
years of professional experience
Work History
Mercy CentreLavington, NSW
Community Inclusion day-to-day operations
10.2006 - 10.2021
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Provided professional services and support in a dynamic work environment.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
Mercy ConnectLavington, Nsw
Assistant Team Leader
10.2019 - 10.2021
Job overview
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Mercy PlaceAlbury, Australia
Medication Aide
01.2004 - Current
Job overview
- Provided support and guidance to team members, ensuring that all tasks were completed in a timely manner
- Coordinated with clients to develop individualed plans that addressed their neck
- Monitored client progress and updated records accordingly
- Developed strategies for improving services to clients in order to meet their changing needs
- Assisted clients with daily living activities such as shopping meal preparation, housekeeping and transportation arrangements
- Created reports on the effectiveness of programs and services provided by the agency
- Maintained positive relationships with external stakeholders such as healthcare providers, employers, educational institutions and government agencies
- Organized weekly meetings with team members to discuss client cases and coordinate care plans
- Facilitated communication between team members to ensure efficient delivery of services
- Evaluated client feedback regarding services received from the agency and implemented changes based on input provided by client
- Resolved conflicts between team members through active listening techniques and effective problem-solving methods
- Encouraged team collaboration by leading group discussions about best practices for providing quality care
- Provided ongoing education to staff regarding disability rights laws, regulations and standards of practice
- Reviewed case files regularly to identify areas of improvement within existing systems
- Participated in community outreach events aimed at promoting awareness about disability services offered by the agency
- Advised management on potential changes or improvements needed for successful program implementation
- Managed budgeting processes related to disability services provided by the agency
- Collaborated with other agencies involved in disability services provision in order to maximize resources available for clients
- Enforced safety protocols throughout work environment in order to protect both employees and clients from harm
- Established long and short-term goals for therapeutic services to encourage patient progress
- Documented and filed patient health reports and charts
- Managed load of multiple cases on consistent basis
- Collaborated with various healthcare professionals to plan rehabilitation programs
- Monitored and assisted both occupational and physical therapists during treatments
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette
- Connected individuals with relevant community resources and coordinated referrals
- Performed assessments to determine individual limitations and strengths
- Prepared patients for self-management and decision-making responsibilities
- Helped individuals address disabilities and put together career plans
- Assisted patients with activities of daily living, such as bathing, dressing and grooming
- Administered oral medications to patients in accordance with doctor's orders
- Monitored patient vital signs such as temperature, pulse rate and blood pressure
- Maintained accurate medication records for each patient
- Provided assistance to nursing staff in administering injections, intravenous therapy and other treatments
- Observed patients for adverse reactions to medications or treatments
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues
- Verified the identity of the patient receiving medication prior to administration
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures
- Instructed patients on proper self-administration of medications when applicable
- Ordered drug supplies from pharmacy as needed for patient care needs
- Ensured that all controlled substances are appropriately secured at all times according to state regulations
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts
- Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician
- Participated in performance improvement initiatives related to medication management processes
Sassh home and community support Lavington, NSW
Manager of Operations
09.2019 - 10.2023
Job overview
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
Calvary Health CareLavington, NSW
Personal Care Assistant
01.2024 - Current
Job overview
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Resolved problems, improved operations and provided exceptional service.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Education
Alison Platform Empower Yourself
GED
05.2024
University Overview
Professional Development Courses
Frontier Institute of TechnologyVictories
High School Diploma
01.2004
University Overview
- Workshops and Seminars Attended
- Professional Development Courses
Albury TAFEAlbury
GED
01.2004
University Overview
Skills
- Attention to Detail
- Infection Control
- Parent Observation
- Compassionate patient care
- Care plan implementation
- Medication Management
- Client Transportation
- Household tasks
- Household organization
- giving
- Case Management
- Attention to Detail
- Shopping and errands
Timeline
Personal Care Assistant
Calvary Health Care
01.2024 - Current
Assistant Team Leader
Mercy Connect
10.2019 - 10.2021
Manager of Operations
Sassh home and community support
09.2019 - 10.2023
Community Inclusion day-to-day operations
Mercy Centre
10.2006 - 10.2021
Medication Aide
Mercy Place
01.2004 - Current
Alison Platform Empower Yourself
GED
Frontier Institute of Technology
High School Diploma
Albury TAFE
GED
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