Shy Tully
Melbourne,VIC
Summary
Experienced hospitality professional with a diverse background spanning reception, bar management, customer service, and technical support roles. Known for exceptional customer service, adept problem-solving skills, and the ability to thrive in fast-paced environments. Proven track record of effectively managing teams, ensuring operational excellence, and delivering outstanding results. Strong interpersonal skills, combined with a comprehensive understanding of COVID-safe practices and certifications in First Aid, RSA, and RSG. Seeking to leverage my skills and experience in a challenging role that values dedication, teamwork, and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Night Shift Manager
Alpine Resorts Victoria
05.2023 - 09.2024
- Supervise parking of over 2000 cars per day during peak season
- Manage a small team to complete various night shift tasks – towing, cleaning, shoveling large quantities of snow, etc
- Provide customer assistance and manage inquiries during night shifts
- Work over 8 hours at a time in adverse conditions (below -9 with 70km winds)
Reception and Concierge
Tokyu Grand Hirafu
11.2023 - 04.2024
- Manage reception duties, including email, phone, and in-person customer communications
- Conduct night audits, housekeeping, and maintenance
- Run a retail store within the hotel, handling alcoholic beverages, retail items, and food
- Oversee stock take, ordering, and reconciliation of tills
Bar Attendant
Mt Hotham Resort
05.2023 - 09.2023
- Assist venue owner and coworkers in stock management, barista duties, and kitchen operations
- Manage orders for a high-volume bistro serving 800-1000 covers daily
Bar and All-Rounder
Sunset Tavern
03.2023 - 05.2023
- Assist venue owner and coworkers in various tasks, including stock management, bar duties, and kitchen assistance
- Manage orders for a busy bistro serving 200-300 covers nightly
- Complete stock counting and ordering by myself
Bar and Gaming Attendant, Retail Drive-Through Member
Hermit Park Hotel
10.2022 - 03.2023
- Maintain bar and gaming areas, ensuring compliance with safety protocols
- Provide customer service and product knowledge in a drive-through setting, consistently lifting boxes up to 30kg
Complex Business Faults Specialist
Telstra
07.2022 - 03.2023
- Assist Business and normal customers with technical issues and fault resolutions by troubleshooting and setting up solutions with NBN technicians, Ergon and more
- Maintained high KPIs and adherence numbers while working remotely
Sales Representative
The Original Mattress Factory
02.2022 - 09.2022
- Provided expert guidance to customers regarding bedding needs
- Contribute to High store KPI’s while leading the company in monthly sales with my best month readying over $100,000+ in sales individual
Sales Representative
The Marketing Collective
11.2021 - 06.2022
- Represent charities in face-to-face sales, securing both one-off and monthly support
- KPI’s included 3 sales per day, and totaling over $10,000 in monthly support with an 65% retention rate over a year later
- Successfully participate in profitable road trips
Gaming Attendant
Irish Finnegans (ALH)
08.2021 - 11.2021
- Maintain a clean and organized bar and gaming area
- Trained multiple staff members in cocktail, barista, and gaming machines
- Provide exemplary service and exemplary product knowledge
Gaming Attendant
Kirwan Tavern (ALH)
11.2019 - 08.2021
- Worked as an all-rounder who assisted with Barista duties, Bar, Bistro, and occasional kitchen assistance
- Assisted with the creation of cocktail lists and associated training for team members
- Acted as security on various occasions
Gaming Attendant - Graveyard
Malvernvale Hotel
09.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
Education
High School Diploma -
Ignatius Park College - Townsville
Cranbrook, QLD11.2019
Skills
- Problem-solving skills
- Traffic control
- Traffic management
- COVID-safe practices
- First Aid
- RSA
- RSG
- Food safety
References
- Ben Malady, Owner, Sunset Tavern, 0409181027
- Blake Garner, Venue Manager, Irish Finnegans, 0434047667
- Codey Less, Previous manager, Kirwan Tavern, 0427064436
- Stuart Stevens, Resort manager, Mount Hotham resort, 0499909065
- Nick Huang, Senior night Auditor, Sansui Niseko, (work number) 0136-56-8526
Timeline
Gaming Attendant - Graveyard
Malvernvale Hotel
09.2024 - Current
Reception and Concierge
Tokyu Grand Hirafu
11.2023 - 04.2024
Night Shift Manager
Alpine Resorts Victoria
05.2023 - 09.2024
Bar Attendant
Mt Hotham Resort
05.2023 - 09.2023
Bar and All-Rounder
Sunset Tavern
03.2023 - 05.2023
Bar and Gaming Attendant, Retail Drive-Through Member
Hermit Park Hotel
10.2022 - 03.2023
Complex Business Faults Specialist
Telstra
07.2022 - 03.2023
Sales Representative
The Original Mattress Factory
02.2022 - 09.2022
Sales Representative
The Marketing Collective
11.2021 - 06.2022
Gaming Attendant
Irish Finnegans (ALH)
08.2021 - 11.2021
Gaming Attendant
Kirwan Tavern (ALH)
11.2019 - 08.2021
High School Diploma -
Ignatius Park College - Townsville
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