Summary
Overview
Work History
Education
Skills
References
Timeline
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Shy Tully

Brisbane

Summary

Diverse background spanning reception, bar management, customer service, and technical support roles. Known for exceptional customer service, adept problem-solving skills, and the ability to thrive in fast-paced environments. Proven track record of effectively managing teams, ensuring operational excellence, and delivering outstanding results. Strong interpersonal skills, combined with a comprehensive understanding of COVID-safe practices and certifications in First Aid, RSA, and RSG.

Overview

5
5
years of professional experience

Work History

Store Supervisor

Castaways
11.2024 - Current
  • Oversaw day-to-day functions of store alongside housekeeping and maintenance departments.
  • Maintained high standards of store appearance by organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Handled all incoming emails, bookings, transfers, and all avenues of communication between customers and suppliers

Gaming Attendant - Graveyard

Malvernvale Hotel
09.2024 - 11.2024
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.

Night Shift Manager

Alpine Resorts Victoria
05.2023 - 09.2024
  • Supervise parking of over 2000 cars per day during peak season
  • Manage a small team to complete various night shift tasks – towing, cleaning, shoveling large quantities of snow, etc
  • Provide customer assistance and manage inquiries during night shifts
  • Work over 8 hours at a time in adverse conditions (below -9 with 70km winds)

Reception and Concierge

Tokyu Grand Hirafu
11.2023 - 04.2024
  • Manage reception duties, including email, phone, and in-person customer communications
  • Conduct night audits, housekeeping, and maintenance
  • Run a retail store within the hotel, handling alcoholic beverages, retail items, and food
  • Oversee stock take, ordering, and reconciliation of tills

Bar Attendant

Mt Hotham Resort
05.2023 - 09.2023
  • Assist venue owner and coworkers in stock management, barista duties, and kitchen operations
  • Manage orders for a high-volume bistro serving 800-1000 covers daily

Bar and All-Rounder

Sunset Tavern
03.2023 - 05.2023
  • Assist venue owner and coworkers in various tasks, including stock management, bar duties, and kitchen assistance
  • Manage orders for a busy bistro serving 200-300 covers nightly
  • Complete stock counting and ordering by myself

Bar and Gaming Attendant, Retail Drive-Through Member

Hermit Park Hotel
10.2022 - 03.2023
  • Maintain bar and gaming areas, ensuring compliance with safety protocols
  • Provide customer service and product knowledge in a drive-through setting, consistently lifting boxes up to 30kg

Complex Business Faults Specialist

Telstra
07.2022 - 03.2023
  • Assist Business and normal customers with technical issues and fault resolutions by troubleshooting and setting up solutions with NBN technicians, Ergon and more
  • Maintained high KPIs and adherence numbers while working remotely

Sales Representative

The Original Mattress Factory
02.2022 - 09.2022
  • Provided expert guidance to customers regarding bedding needs
  • Contribute to High store KPI’s while leading the company in monthly sales with my best month readying over $100,000+ in sales individual

Sales Representative

The Marketing Collective
11.2021 - 06.2022
  • Represent charities in face-to-face sales, securing both one-off and monthly support
  • KPI’s included 3 sales per day, and totaling over $10,000 in monthly support with an 65% retention rate over a year later
  • Successfully participate in profitable road trips

Gaming Attendant

Irish Finnegans (ALH)
08.2021 - 11.2021
  • Maintain a clean and organized bar and gaming area
  • Trained multiple staff members in cocktail, barista, and gaming machines
  • Provide exemplary service and exemplary product knowledge

Gaming Attendant

Kirwan Tavern (ALH)
11.2019 - 08.2021
  • Worked as an all-rounder who assisted with Barista duties, Bar, Bistro, and occasional kitchen assistance
  • Assisted with the creation of cocktail lists and associated training for team members
  • Acted as security on various occasions

Education

High School Diploma -

Ignatius Park College - Townsville
Cranbrook, QLD
11.2019

Skills

  • Traffic control
  • Traffic management
  • COVID-safe practices
  • First Aid
  • RSA
  • RSG
  • Food safety

References

  • Ben Malady, Owner, Sunset Tavern, 0409181027
  • Blake Garner, Venue Manager, Irish Finnegans, 0434047667
  • Codey Less, Previous manager, Kirwan Tavern, 0427064436
  • Stuart Stevens, Resort manager, Mount Hotham resort, 0499909065
  • Nick Huang, Senior night Auditor, Sansui Niseko, (work number) 0136-56-8526

Timeline

Store Supervisor

Castaways
11.2024 - Current

Gaming Attendant - Graveyard

Malvernvale Hotel
09.2024 - 11.2024

Reception and Concierge

Tokyu Grand Hirafu
11.2023 - 04.2024

Night Shift Manager

Alpine Resorts Victoria
05.2023 - 09.2024

Bar Attendant

Mt Hotham Resort
05.2023 - 09.2023

Bar and All-Rounder

Sunset Tavern
03.2023 - 05.2023

Bar and Gaming Attendant, Retail Drive-Through Member

Hermit Park Hotel
10.2022 - 03.2023

Complex Business Faults Specialist

Telstra
07.2022 - 03.2023

Sales Representative

The Original Mattress Factory
02.2022 - 09.2022

Sales Representative

The Marketing Collective
11.2021 - 06.2022

Gaming Attendant

Irish Finnegans (ALH)
08.2021 - 11.2021

Gaming Attendant

Kirwan Tavern (ALH)
11.2019 - 08.2021

High School Diploma -

Ignatius Park College - Townsville

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Shy Tully