Summary
Overview
Work History
Education
Skills
Personal attributes
References
Timeline
Generic

Shyam Khanal

Dee Why,NSW

Summary

Recently Graduate IT specialist seeking an entry level position in the field of information technology (IT) with a focus on hardware and network troubleshooting and IT equipment maintenance and monitoring. I enjoy solving problems and working in teams. I'm eager to apply my skills and learn more in a practical setting while contributing to IT field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

IT Support Analyst

Easy Finance and Mortgage
06.2023 - 12.2023
  • Troubleshoot and action service requests raised by users/clients for printers, networks, and servers
  • Identify, troubleshoot, and escalate potential high-risk areas or bugs in the system, servers, and networks
  • Recommend action plans for improvement or for resolution of the issue in the business system architecture in compliance with standards devised by IT
  • Test, identify and diagnose functionality errors in system, networks, and servers
  • Log, manage and own incidents end to end through our service desk ticketing system
  • Assist with the upgrading and replacement of existing software and hardware
  • Document systems and process as required
  • Handle the basic windows troubleshooting such as password recovery, blue screen of death, system recovery etc
  • Configure and Assign CISCO phones to the users
  • Installation and configuration of the hardware devices, networking devices and software.

Customer service representative

Kazzi Beach Greek Manly
01.2021 - 01.2022
  • Customer relationship management
  • Oracle database user
  • Place orders through supplier and check the delivery, organise, and manage according to sales
  • Register balancing at the start and at the close
  • Track online orders, address customer enquires and concerns promptly to enhance overall satisfaction
  • Accept customer orders around 300per day, add value and generate sales suggestive selling

Education

Bachelor of Networking -

Melbourne Institute of Technology
11.2022

Dip/Adv Dip of Network security -

Ransford College
11.2018

Skills

  • Practical Knowledge of Active Directory and CISCO
  • Practical Knowledge of JIRA and ServiceNow ticketing system and Autotask system
  • Advanced knowledge of Windows Server and Office 365
  • Basic Knowledge of Microsoft Azure including subscription, implementation, storage, network, and security
  • Installation of Virtual Box with multiple VMs and their configurations
  • Hardware Upgrades and System Troubleshooting
  • Mobile Device Management
  • Operating System Management
  • Backup and Recovery

Personal attributes

  • Strong understanding of Australian work culture
  • Strong communication skills, both written and verbal
  • Good time management skills with attention to details and an excellent customer service skill
  • Strong team player and ability to work autonomously
  • A positive attitude, creative thinker, and problem-solver
  • Ability to write and reply to emails in a professional manner
  • Passionate Individual with self-confidence and technically competent
  • An outgoing, friendly, loyal, and trustworthy individual
  • A self-motivator and an ethical professional.

References

Available on Request

Timeline

IT Support Analyst

Easy Finance and Mortgage
06.2023 - 12.2023

Customer service representative

Kazzi Beach Greek Manly
01.2021 - 01.2022

Bachelor of Networking -

Melbourne Institute of Technology

Dip/Adv Dip of Network security -

Ransford College

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Shyam Khanal