Shyam Patil
Www.linkedin.com/in/shyam-patil-b25337197,SA
Summary
Driven Rooms Division Manager with 18 years of experience in hospitality. Extensive understanding of leadership and teamwork. Continually working towards long term goal of fostering my professional and personal development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Rooms Division Manager
Accor Hotels - A&R
05.2021 - Current
- Oversaw day-to-day operations of 179 room hotel with staff of 32 employees inclusive of 5 managers.
- Established and upheld high standards, promoting great customer service and assistance to guests. Also ensuring RPS and NPS are met with brand targets.
- Ensure all the departments are compliant, whether it is chemical usage or financial compliance.
- Conduct PDF and draft performance plans for the aspiring leaders.
- Work along with Sales and Revenue team towards achieving best results for the business.
- Presented YTD performance results to Regional team.
- Ensure team and workplace environment remain positive by spreading effective Heartisrty.
- Has been part of rejuvenating food & Beverage Operations. Ensuring labour cost, cogs are in line with the budget. Recently introduced Order Up.
- Part F&B Champion Squad of A&R in Australia and New Zealand.
Front Office Manager
Art Series The Watson Hotel
01.2018 - 05.2021
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Duty Manager
Peppers Waymouth Hotel
09.2015 - 01.2018
- Represent management successfully in the absence of General Manager.
- Oversee daily front office operations & hotel operations during weekends, includes staffing and required resources to run operations.
- Acknowledge and welcome VIP guests and returning corporate guests.
- Identify special needs of guests by going thorough arrival list for next day and assign rooms.
- Reservations for allotment bookings and group bookings.
- Assist reception and concierge team during pick time making sure all guests request are met in timely manner maintaining efficiency .
- Worked as interim front office manager during FOM being on Paternity leave in October 2016 as well as from January and February 2017.
- Additional duties such as stationary ordering, replying to trip advisor feedbacks on behalf of General Manager, handling invoices.
Night Manager
Stamford Plaza Hotel
11.2011 - 08.2015
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Managed 7 employees in delivering smooth, productive night shift operations.
Duty Manager
Grand Sarovar Premiere
01.2011 - 10.2011
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented new procedures and policies to improve operational productivity.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Coordinated with suppliers and vendors to determine availability of required materials.
Food & Beverage Attendant
Taj Lands End
08.2004 - 03.2006
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Processed payments and provided receipts to establish proof of transaction.
Front Desk Manager
Marriott Hotel
08.2007 - 02.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared weekly employee work schedules to meet operational needs.
Night Auditor
Ibis Leeds City Centre
05.2006 - 05.2007
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
Bachelor of Science - Hotel Management
Indira Gandhi National Open University
Institute Of Hotel Management Catering Technology 06.2004
Skills
- Employee Development
- Property Management Systems Knowledge
- Teamwork and Leadership
- Hotel Operations
- Operational Efficiency
- Training and Mentoring
- Decision-Making
- Performance Evaluations
- Vendor Interaction
- Strategic Planning and Analysis
- Relationship Building
Accomplishments
- Completed Accor Pacific Post Graduate Program of 18 months in December 2022. (Formerly knows as Professional Leadership Program).
- Been part of HPMG Accor- Project based short program in 2019.
- Completed 360 Genos twice during Leadership Program.
Certification
Real Estate Certification through A&R.
- Currently have Real Estate Agent Licence. Queensland
- Current Land Agent Registration for South Australia.
- RSA for South Australia
Timeline
Rooms Division Manager
Accor Hotels - A&R
05.2021 - Current
Front Office Manager
Art Series The Watson Hotel
01.2018 - 05.2021
Duty Manager
Peppers Waymouth Hotel
09.2015 - 01.2018
Night Manager
Stamford Plaza Hotel
11.2011 - 08.2015
Duty Manager
Grand Sarovar Premiere
01.2011 - 10.2011
Front Desk Manager
Marriott Hotel
08.2007 - 02.2010
Night Auditor
Ibis Leeds City Centre
05.2006 - 05.2007
Food & Beverage Attendant
Taj Lands End
08.2004 - 03.2006
Bachelor of Science - Hotel Management
Indira Gandhi National Open University
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