SHYAM SASIDHARAN
Tenambit,NSW
Summary
Dynamic and driven automotive professional with 16 years of industry experience.Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
15
15
years of professional experience
Work History
Quality Control Officer
Harness Master NSW Pty Ltd
Rutherford, NSW
04.2021 - Current
- Documentation and remanufacturing of heavy equipment wiring harnesses
- Designing of processes that helps to improve workflow efficiency
- Designing and developing training documents on different work standards like crimping, soldering, assembling and quality check
- Conduct trainings for new and existing employees on different processes
- Test and document the errors in manufacturing process
Diagnostic Specialist
Mercedes Benz
Newcastle, NSW
04.2019 - 04.2020
- Working practically on Cars for diagnosing all kinds of critical faults
- Provide on the job trainings to apprentice technicians on diagnosis and rectification of faults
- Test drive and ensure roadworthiness of vehicles
- Preparing technical reports about all kinds of Faults
- Assist warranty team to prepare Technical Product Reports
Manager Technical Support
Mercedes Benz India Pvt Ltd
Pune
01.2015 - 03.2019
- Conduct Technical audits and on the job trainings to technicians in 7 dealerships
- Resolve product issues using Diagnosis tools
- Improve FFV (Fix at First Visit) rate
- Processing warranty claims using EWA/ASRA/ESKULAB
- Analysis of failed parts
- Design and develop training documents and Conduct trainings
- Meeting customers and technical explanation of product liability
- Help to resolve operational issues
- Ensure availability & use of technical literatures (W/S manuals, parts catalogue, diagnostic tool & manual)
- Ensure availability of tools and equipment
- Support recruitment of key dealer personal like CDT, CST Etc
Deputy Manager
Mahindra and SsangYong
Johannesburg
07.2013 - 01.2015
- Help and Guide distributor for concern resolution
- Conduct on the job and class room trainings for dealer technicians
- Resolve product issues using Diagnosis tools
- Help distributor with Field fixes
- Liaise with M&M for speedy concern resolution
- Improve FFV rate
- Analyzing top warranty concerns and taking up with M&M for resolution
- Implement Policies and Processes
- Monitor Dealer Satisfaction Score
- Interact with customers and provide technical expertise whenever necessary
- Ensure availability & use of technical literatures (W/S manuals, parts catalogue, diagnostic tool & manual)
- Ensure availability of tools and equipment
- Improve Training penetration
- Analyze training needs
- Plan and execute requisite training programs
- Support with training aids (module, cut section, aggregate assy’s)
- Provide inputs to M&M on training literature needs
- Providing technical support for SsangYong vehicles.
Certified Diagnosis Specialist
Mercedes Benz Bahrain
Manama
10.2011 - 06.2013
- Support and guide technicians during systematic fault diagnosis and also during subsequent repair steps and find professional solutions even for difficult cases
- Increase workshop efficiency by optimizing diagnosis procedures and transferring diagnostic know-how and information on new technical features to colleagues
- Operate the workshop loading system effectively, adding extra work where adequate resources exist and distributing the work to the technicians who are suitable and trained, using Autoline and ASRA
- Performing active reception and pre-diagnosis to understand the customer complaint precisely
- Making Technical Reports and TIPS CASE modules about all kinds of Problems & Faults
- Assist Warranty Department to prepare Technical Product Reports as per manufacturer regulations
- Communicate clearly and regularly with customers and other members of the workshop staff
- Ensure customer awareness of all features and services available by professional presentation and demonstration
- When required road test vehicle with customers to assess customer complaint.
Certified Diagnosis Technician
Mercedes Benz Kuwait, AlBisher & Alkazemi
07.2009 - 08.2011
- Working practically on Cars for diagnosing all kinds of critical faults
- Guiding the Technicians to follow up the right procedure of work
- Preparing Technical Reports about all kinds of Faults
- Assist Warranty Department to prepare Technical Product Reports
- Conducting Technical Trainings for Technicians
Diagnosis Technician
Rajasree Motors, Mercedes Benz Passenger Cars
Cochin
11.2006 - 06.2009
- Technical support and field service
- Usage of diagnostic tools like Star Diagnosis (Xentry,DAS & HHT)
- Diagnosing and repairing of Electrical, Electronics, Telematics and A/C
- Providing technical and part support with help of software like WIS and EPC
- Conducting Technical Trainings for Technicians
Education
Certificate 3 in Automotive Electrical Technology -
VETASSESS
Certificate IV in Training and Assessment (TAE40116) -
TAFE NSW
10.2022 - Current
Diploma - Automotive Mechatronics
Mercedes Benz
Diploma - automobile engineering
Govt Polytechnic Kalamassery
IndiaSkills
Technical Training
Accomplishments
· Placed first in Automotive Mechatronics program conducted by Mercedes Benz India.
· Placed second in Certified Diagnosis Technician program conducted by Daimler Middle East.
Trainings attended
· AMG training conducted in Stuttgart Germany by Daimler AG
· Automotive Mechatronics
· Telematics Advanced
· Passenger car Drive authorization and Safety systems
· Successfully completed 6 weeks program of Certified Diagnosis Technician.
· One week training of new E-Class (W 212).
· One week training of Climate control
· SLS AMG Training
Timeline
Certificate IV in Training and Assessment (TAE40116) -
TAFE NSW
10.2022 - Current
Quality Control Officer
Harness Master NSW Pty Ltd
04.2021 - Current
Diagnostic Specialist
Mercedes Benz
04.2019 - 04.2020
Manager Technical Support
Mercedes Benz India Pvt Ltd
01.2015 - 03.2019
Deputy Manager
Mahindra and SsangYong
07.2013 - 01.2015
Certified Diagnosis Specialist
Mercedes Benz Bahrain
10.2011 - 06.2013
Certified Diagnosis Technician
Mercedes Benz Kuwait, AlBisher & Alkazemi
07.2009 - 08.2011
Diagnosis Technician
Rajasree Motors, Mercedes Benz Passenger Cars
11.2006 - 06.2009
Certificate 3 in Automotive Electrical Technology -
VETASSESS
Diploma - Automotive Mechatronics
Mercedes Benz
Diploma - automobile engineering
Govt Polytechnic Kalamassery
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