SHYAMA CHANDRASHEKARAN PILLAI
Corio,Australia
Summary
Accomplished Business Analyst with over 8 years of experience driving process improvements and optimizing financial operations through strategic collaboration with IT and cross-functional teams. Skilled in leveraging data analysis to streamline workflows, enhance reporting accuracy, and support data-driven decision-making. Proficient in understanding and applying SQL for data validation and automation processes, ensuring data integrity during system migrations and upgrades. Proven expertise in leading business-critical initiatives, automating billing operations, and developing credit risk models, all while aligning system strategies with business goals to reduce operational costs and increase productivity. Strong focus on delivering actionable insights through data and empowering teams with efficient processes and real-time reporting solutions. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Business Analyst
Juniper Networks
09.2019 - 02.2023
- Played a key role in identifying areas where data analysis could drive process improvements across the finance and operations departments
- By collaborating with IT teams, I gained exposure to the role of SQL in extracting and organizing data for reporting and decision-making
- Worked closely with technical teams responsible for data migration and system enhancements in SAP, ensuring business requirements were met
- Spearheaded the development of automated reports in SAP by working with IT to optimize how data was fetched and presented
- Led the testing and implementation of new system features that required the IT teams to manipulate data stored in databases using SQL queries
- Led business analysis projects focused on streamlining financial operations and improving billing processes
- Managed the resolution of critical SAP bugs, safeguarding global service order releases
- Developed automated processes in SAP for the finance department, including T-code development to streamline billing operations
- Provided cross-functional IT support for process enhancements
- Collaborated with IT to facilitate data migration efforts
- Acted as the liaison between technical teams using SQL to extract data and business stakeholders
- Gained significant insight into how SQL databases were utilized to store, retrieve, and organize data
- Reduced manual effort by 40% through process automation in SAP
- Improved financial reporting accuracy by 30% by automating data extraction
- Successfully migrated large volumes of financial data from legacy systems into new applications
- Led the design and implementation of an enhanced credit scoring model
- Reduced risk exposure by identifying and automating contract expiration notifications
- Collaborated with the IT team to implement real-time dashboards
- Decreased service order release time by 20% through bug resolution
- Spearheaded a cross-functional training program
Credit and Collections Specialist
Juniper Networks
03.2015 - 09.2019
- Assessed global customers’ creditworthiness, conducting detailed analysis of financial statements
- Managed credit limits for high-profile clients, ensuring alignment with company policies
- Led a team of five to ensure the timely delivery of invoices
- Developed and implemented process improvements within the credit and billing operations
- Introduced and led initiatives that improved cash flow management
- Reduced payment delays by improving the billing process
- Successfully automated the credit and billing processes
Senior Associate, Credit Analyst
Dell Inc
06.2013 - 03.2015
- Conducted detailed credit analysis of customers, reviewing financial statements
- Worked closely with stakeholders to ensure that credit approvals aligned with business goals
- Played a key role in managing consumer credit portfolios
- Designed and implemented a credit scoring model
- Played a critical role in ensuring that customer orders were released on time
Education
Master of Information technology, Management -
Deakin University
09.2024
Bachelor of Commerce -
Bangalore University
05.2012
Skills
- SQL
- MySQL
- SAP
- JIRA
- Microsoft Excel
- Agile Methodology
- Analytical thinking
- Software development cycles
- Strategic Planning
- Project Leadership
- Stakeholder Management
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
Technicalskills
- SAP
- Salesforce
- BI
References
- Sandesh L, Juniper Networks, Direct manager
- Muralidhar, Juniper Networks, IT reporting manager
- Director - SAP consultant
Hobbies and Interests
- Enjoy travel
- Trained classical dance performer
Timeline
Business Analyst
Juniper Networks
09.2019 - 02.2023
Credit and Collections Specialist
Juniper Networks
03.2015 - 09.2019
Senior Associate, Credit Analyst
Dell Inc
06.2013 - 03.2015
Bachelor of Commerce -
Bangalore University
Master of Information technology, Management -
Deakin University
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