SHYAMAKURA LAXMI
Hyderabad,Telangana
Summary
Motivated and technically skilled computer science graduate with hands-on experience as a graduate trainee at HCL Technologies. Adept at delivering technical support for Citrix Virtual Apps and Desktops, resolving priority issues for enterprise clients, Federated Authentication Service (FAS) and maintaining high ticket documentation and communication standards. Recognized for strong communication, self-confidence, and a continuous learning mindset. Eager to contribute to a forward-thinking organization that values innovation, professional growth, and customer excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Graduate Trainee
HCL Tech Pvt. Ltd.
04.2024 - Current
- Technical Support Engineer expertise in Citrix Virtual Apps & Desktops
- Addressing Technical issues raised by Citrix Admins from client companies
- Handling priority tickets, particularly cases that are impacting production and time sensitive cases
- Ensuring tickets hygiene by adhering to proper communication cadence and documentation practices
- The Citrix Federated Authentication Service(FAS) is a privileged component designed to integrate with Active Directory Certificate Services. It dynamically issues certificates for users, allowing them to log on to an Active Directory environment as if they had a smart card.
- FAS allows StoreFront to use a broader range of authentication options, such as SAML (Security Assertion Markup Language) assertions. SAML is commonly used as an alternative to traditional Windows user accounts on the Internet.
Education
B. Tech - CSE
Sree Chaitanya Institute of Technological Sciences
05-2023
Intermediate -
SRM Junior College
04-2019
S.S.C -
ST. Joseph's High School
03-2017
Skills
- Server administration
- Technical troubleshooting
- Client communication
- Active Directory Domain Services and Certificate Services
- Salesforce
- Wolken
Certification
- Certified on Full Stack Web Development
- Cisco Certified Network Associate (CCNA)
Languages
English
Full Professional
Telugu
Native or Bilingual
Interests
- Exploring new technologies and software tools
- Playing badminton
Timeline
Graduate Trainee
HCL Tech Pvt. Ltd.
04.2024 - Current
Intermediate -
SRM Junior College
S.S.C -
ST. Joseph's High School
B. Tech - CSE
Sree Chaitanya Institute of Technological Sciences
Projects
Developed a responsive web application for online food ordering using HTML, CSS, and JavaScript, allowing users to register, browse menus, place orders, and make payments online, or on delivery The system included features such as order tracking, feedback submission, and user authentication It aimed to simplify the food ordering process for both customers and restaurant staff, with future scope for cloud hosting, social media integration, and enhanced scalability
Hobbies and Interests
- Exploring new technologies or software tools
- Outdoor activities, like hiking or cycling
Known Languages
- English
- Telugu
Declaration
I hereby declare that all the information provided above is true and best of my Knowledge.