Shyamal Krishna
Belconnen,Act
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing flight schedule and crew rostering. Able to handle disruptions as per the company procedures.
Extensive knowledge in International Flight Dispatch
Overview
13
13
years of professional experience
1
1
Certification
Work History
Duty Manager Integrated Operations Control
Corporate Air
07.2022 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Ensured compliance with all company policies, local regulations, and industry standards related to aviation operations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided ongoing coaching and mentoring to staff members to foster professional growth within the organization.
- Maintained and disseminated records of daily operations.
- Managed a team of aviation professionals to achieve optimal efficiency and effectiveness in daily operations.
- Coordinated with airport authorities to maintain positive relationships and ensure smooth operations at various facilities.
- Collaborated with other departments to develop strategies for continuous improvement in safety, quality, and performance.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted in recruiting, hiring and training of team members.
- Developed and maintained courteous and effective working relationships.
Manager Flight Planning & Load Control
Fiji Airways
03.2019 - 07.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account roster patterns and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensured exceptional customer service by establishing high standards for staff training, performance evaluation, and feedback systems.
- Provided ongoing coaching and mentoring to staff members to foster professional growth within the organization.
- Conducted regular audits of operational procedures to identify areas of improvement or non-compliance with regulatory requirements.
- Implemented risk assessment procedures to proactively address potential hazards or disruptions in aviation operations management activities.
- Managed a team of aviation professionals to achieve optimal efficiency and effectiveness in daily operations.
- Facilitated cross-functional collaboration among teams involved in flight planning, dispatching, load control, and crew rostering
- Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
- Managed crisis situations effectively by implementing emergency protocols and coordinating response efforts with relevant stakeholders.
- Supported company growth by assisting in the development of new routes and evaluating potential market opportunities.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Read and interpreted information to convey to flight crews from sophisticated computer systems, radar and weather equipment.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Optimized fuel consumption by calculating precise fuel requirements based on aircraft weight, route distance, and prevailing weather conditions.
- Ensured seamless coordination between airline departments during irregular operations such as diversions or cancellations due to unforeseen circumstances.
- Reduced delays by proactively identifying potential scheduling conflicts and collaborating with operations teams to resolve them.
- Participated in regular audits of operational procedures to identify areas for improvement and ensure compliance with industry standards.
- Promoted a culture of continuous improvement by participating in regular training sessions and staying current on industry best practices.
- Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager Flight Planning
Fiji Airways
06.2016 - 02.2019
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Read and interpreted information to convey to flight crews from sophisticated computer systems, radar and weather equipment.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
- Improved operational efficiency by maintaining accurate records of flight plans and load sheet
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Optimized fuel consumption by calculating precise fuel requirements based on aircraft weight, route distance, and prevailing weather conditions.
- Ensured seamless coordination between airline departments during irregular operations such as diversions or cancellations due to unforeseen circumstances.
- Participated in regular audits of operational procedures to identify areas for improvement and ensure compliance with industry standards.
- Promoted a culture of continuous improvement by participating in regular training sessions and staying current on industry best practices.
- Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.
Flight Planner
Fiji Airways
04.2014 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Read and interpreted information to convey to flight crews from sophisticated computer systems, radar and weather equipment.
- Enhanced flight safety by meticulously analyzing weather
- Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Air Traffic Control Assistant
Airports Fiji Ltd
07.2011 - 04.2014
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
- Monitored aircraft departure and arrival times to determine accuracy and report delays.
- Promoted a positive work environment within the control center by encouraging teamwork and open communication among staff members.
- Documented air traffic activity to enable tracking history and maintain accurate records.
- Built strong relationships with internal and external stakeholders through consistent communication and collaboration efforts.
- Completed rigorous training program, developing a strong foundation in air traffic control principles and techniques.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Master of Science - Aviation Management
Griffith University
Nathan, QLD04-2025
Graduate Certificate - Aviation Management
Griffith University
Brisbane, QLD07-2023
FAA Dispatchers License - Aviation
Sheffield School of Aeronautics
Florida, USA10-2018
ICAO 051 Basic ATC Course - Aviation
AFL Aviation Academy
Nadi Fiji08-2011
Commercial Pilots License - Aviation
Advance Aviation Fiji Ltd
Nadi Fiji12-2009
Skills
- Trained Auditor (ACA and IATA)
- Operations Management
- Team Leadership
- Strong Analytical skills
- Team player
- Situational awareness
- Time Management
- Written and oral communication
- Staff Training and Development
- Quality Assurance
- Operational Efficiency
- Process Improvement
Accomplishments
Maintain schedule integrity during disruptions
Othercoursesspecialawards
- Licensed Load Controller - A350/A330/B737/B737-8Max
- Dux - ICAO 051 Basic ATC Course
- Cat 6 DG Certified
- Crew Resource Management
- Quality Management Systems Internal Auditor Course
- Commercial Pilots License
- Safety Management System
Telephone
(+61) 424345181
References
- Jeff Boyd, Manager Network Strategy and Development, Corporate Air/Link Airways, jboyd@linkairways.com, (+61) 261231999, Canberra
- Capt Aaron Dean, Executive Manager Flight Operations & Chief Pilot, Fiji Airways, aaron.dean@fijiairways.com, (+679) 9908140, Nadi
- Capt Richard Yuen, Airbus Fleet Manager, Fiji Airways, yee.yuen@fijiairways.com, (+679) 9990166, Nadi
Hobbies and Interests
- Travelling
- Watching movies
- Reading
- Watching 7s rugby
- Listening to music
Personal Information
- Place of Birth: Labasa Hospital
- Date of Birth: 01/20/88
- Nationality: Fijian
Certification
Flight Dispatch License
IATA trained Auditor
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Duty Manager Integrated Operations Control
Corporate Air
07.2022 - Current
Manager Flight Planning & Load Control
Fiji Airways
03.2019 - 07.2022
Assistant Manager Flight Planning
Fiji Airways
06.2016 - 02.2019
Flight Planner
Fiji Airways
04.2014 - 06.2016
Air Traffic Control Assistant
Airports Fiji Ltd
07.2011 - 04.2014
Flight Dispatch License
IATA trained Auditor
Master of Science - Aviation Management
Griffith University
Graduate Certificate - Aviation Management
Griffith University
FAA Dispatchers License - Aviation
Sheffield School of Aeronautics
ICAO 051 Basic ATC Course - Aviation
AFL Aviation Academy
Commercial Pilots License - Aviation
Advance Aviation Fiji Ltd
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