Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHYAMAL SHAH

Middle Ridge,QLD

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Banking Consultant

ANZ Banking Group
09.2022 - Current
    • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
    • Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
    • Balanced teller drawers and ATM cash.
    • Met with members to understand goals and recommend solutions to fit specific needs.
    • Communicated lending decisions to customers.
    • Worked with customers to procure updated financial information on continuous basis.
    • Educated customers on features and benefits of banking products and services.
    • Managed high-value accounts, ensuring optimal returns on investments while minimizing associated risks.
    • Developed and maintained strong customer relationships, providing exceptional service and advice.
    • Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided during client consultations.
    • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
    • Proven ability to develop and implement creative solutions to complex problems.
    • Worked effectively in fast-paced environments.
    • Proven ability to learn quickly and adapt to new situations.

Co-owner

Everest Spice Indian Restaurant
01.2015 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Established foundational processes for business operations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Shift Supervisor

Rebel Sport
11.2019 - 07.2022
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Worked well in team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in dynamic work environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in team environment.

Retail Salesperson

Rebel Sport
10.2018 - 07.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Bachelor of Business Management and Leadership -

University of Southern Queensland
Toowoomba, Queensland
09.2018

Diploma Hotel Management -

QIBT - Griffith University
Brisbane, Queensland
09.2014

High School Graduate -

TOOWOOMBA GRAMMAR SCHOOL
Toowoomba, QLD
10.2012

Skills

  • Client Relations
  • Money Handling
  • Cash Management
  • Loan Origination
  • Account Closing Process
  • Account updating
  • Account Management
  • Balance Transfers
  • Opening and closing procedures
  • Account Servicing
  • Team Collaboration
  • Teller experience

References

  • JASON VOLP, STORE MANAGER, REBEL SPORT TOOWOOMBA, 0407 354 798
  • SHAHIL SHAH, MANAGER, EVEREST SPICE INDIAN RESTAURANT, 0475 429 369
  • TAIMUR MALIK, CHARACTER REFERENCE, 0450 725 445

Timeline

Banking Consultant

ANZ Banking Group
09.2022 - Current

Shift Supervisor

Rebel Sport
11.2019 - 07.2022

Retail Salesperson

Rebel Sport
10.2018 - 07.2022

Co-owner

Everest Spice Indian Restaurant
01.2015 - Current

Bachelor of Business Management and Leadership -

University of Southern Queensland

Diploma Hotel Management -

QIBT - Griffith University

High School Graduate -

TOOWOOMBA GRAMMAR SCHOOL

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SHYAMAL SHAH