Shyamli Nachan
Sydney,Australia
Summary
Dynamic professional with a strong background in customer service and accounting, notably at Australia Post. Proven ability to enhance customer satisfaction through effective problem-solving and strategic analysis. Skilled in financial reporting and fostering teamwork, I excel in delivering results while maintaining a friendly, positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Accountant
McDonald's
Thornleigh, NSW
02.2024 - 01.2025
- Reconciled vendor accounts and ensured timely payment of bills and expenses.
- Organized and maintained filing systems for all accounting documents.
- Prepared account analysis and reconciliation, including bank statements and intercompany general ledger accounts.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
- Assisted with budgeting by providing data for forecasting.
- Reconciled bank statements and resolved discrepancies in a timely manner.
- Assisted in preparation of monthly financial statements and management accounts.
- Provided support for external auditors during annual audit engagements.
Customer Service Manager
Australia Post
Carlingford, NSW
12.2022 - 01.2024
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Developed policies and procedures related to customer service operations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Customer Service Representative
Australia Post
Carlingford, NSW
12.2021 - 11.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Master of Commerce - Fintech
University of New South Wales
Sydney01.2024
Master of Business Administration (M.B.A.) - Finance
Devi Ahilya Vishwavidyalaya
India01.2020
Bachelor of Computer Science -
Devi Ahilya Vishwavidyalaya
India05.2017
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Attention to detail
- Financial Modelling
- Financial Analysis
- Strategic Analysis
- Microsoft Office
- Financial Reporting
Certification
- Certificate course in Animation and VFX
- Certificate in Equity Market Fundamental and Technical Analysis
Timeline
Assistant Accountant
McDonald's
02.2024 - 01.2025
Customer Service Manager
Australia Post
12.2022 - 01.2024
Customer Service Representative
Australia Post
12.2021 - 11.2022
Master of Commerce - Fintech
University of New South Wales
Master of Business Administration (M.B.A.) - Finance
Devi Ahilya Vishwavidyalaya
Bachelor of Computer Science -
Devi Ahilya Vishwavidyalaya
Similar Profiles
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Shova LambkaShova Lambka
Crew Member at McDonald'sCrew Member at McDonald's