Shyamli Sharma
Gregory Hills,NSW
Summary
Seeking a position for a part-time or casual team member. Dedicated and highly organised receptionist with diverse experience across law, fitness, and educational environments. Adept at managing front desk operations, providing exceptional customer service, and handling administrative tasks with professionalism and efficiency. Proven ability to thrive in fast-paced settings and adapt to varied organisational cultures. Known for excellent communication skills, a strong attention to detail, and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Receptionist
Bodyfit
07.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
Administrative Assistant
ARB Consultancy
04.2021 - 06.2023
- Schedule appointments, meetings, and court appearances.
- Prepare and file legal documents with courts and other relevant agencies whilst also maintaining client confidentiality
- Communicate with clients to provide updates and gather necessary information.
- Assist in preparing clients for meetings and court appearances.
- Conduct legal research using various tools and databases.
- Draft legal documents, including pleadings, motions, and correspondence.
- Handle routine office tasks such as filing, copying, and faxing.
- Prepare case files and maintain documentation.
- Manage office supplies and equipment.
Student Support Officer
The One International College
06.2020 - 01.2021
- Prepares and files any report required
- Perform administrative duties such as answering calls, taking voicemail messages
- Maintains an inventory of all equipment and its condition
- Prepares organisation's calendar of events
- Keeps the organisation informed of both organisational and college business
- Is familiar with accounting procedures and policies
- Connecting students and their families with other staff, services and community activities and supporting agencies
- Provide effective student support services to domestic and international students
- Have knowledge of diverse cultures and be willing to expand on this knowledge
- Assist students with non-academic needs and provide assistance in a range of student support services.
Administration Assistant
Samsung George St
03.2019 - 12.2019
- First point of contact for customers
- Responsible for managing a company's day-to-day IT systems and networks (including keeping licenses and other confidential documents up to date)
- Set up new users and responding to basic network and software problems daily
- Import and export technical parts from Samsung Seoul across all Australian Samsung retail stores
- Receiving orders via phone, email, or post and responding to all accordingly
- Processing orders within a given time frame and to schedule incoming orders so that customers know when they’ll receive their order
- Assist with customer issues with a product or their order and handle it in a professional manner
- Cash handling
- Diary management and arranging appointments, booking meeting rooms and conference facilities
- Data entry (sales figures, property listings etc.)
- General office management such as ordering stationary
- Answering incoming calls; taking messages and redirecting calls as required.
Administrative Clerk
Australian Martial Arts Academy
10.2017 - 01.2019
- Cash handling and general accounting
- Undertake bookkeeping tasks
- Maintain files and records so they remain updated and easily accessible
- Sort and distribute incoming mail and prepare outgoing mail
- Answer the phone to take messages or redirect calls to appropriate colleagues
- Utilise office appliances such as photocopiers, printers etc
- And computers for word processing, spreadsheet creation etc.
Education
Bachelors of Law (Current) -
Western Sydney University
ParramattaDiploma of Legal Services -
Tafe
Granville, NSW07.2020
High School Diploma -
Arthur Phillip High School
Parramatta, NSW09.2017
Skills
- Confidential information management
- Conflict Resolution
- Case Management
- Client Communication
- Risk Assessment
- Excellent customer service
- Learning agility
- Delegation
- Negotiation
- Analytical Skills
- Proficient in MS Office and Excel
- Document filing
Attributes
- Extensive experience in retail setting
- Good administrative skills
- Excellent customer service and ability to address customers’ needs and concerns
- Strong verbal and written communication skills
- Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
- High level of flexibility and adaptability
- Capacity to learn tasks quickly
- High level keyboard and computing skills
- Possesses a keen eye for detail, is punctual, diligent and high organised
References
- Taren Sharp, Club Manager at Bodyfit Blacktown, 02 9678 3966
- Ms Sarah Shabbir, Director of ARB Consultancy South Granville, 0402 559 549
- Mr Kabir Ebrahami, HR Manager of The One International College, 0415 151 140
- Mr Gericho Hills, Grandmaster and Taekwondo Instructor at Australian Martial Arts Academy, 0432 505 276
Professional ballet, cooking, fostering animals, poetry, reading
I have professional background in ballet and trained for 17 years as well as taught for the latter of those years at the Royal Academy of Dance in Darlinghurst. I thoroughly enjoy culinary arts and animal care, complemented by a passion for poetry and literature.
Timeline
Receptionist
Bodyfit
07.2023 - Current
Administrative Assistant
ARB Consultancy
04.2021 - 06.2023
Student Support Officer
The One International College
06.2020 - 01.2021
Administration Assistant
Samsung George St
03.2019 - 12.2019
Administrative Clerk
Australian Martial Arts Academy
10.2017 - 01.2019
Bachelors of Law (Current) -
Western Sydney University
Diploma of Legal Services -
Tafe
High School Diploma -
Arthur Phillip High School
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