SHYAMLI THAKUR
Melbourne,Australia
Summary
Dynamic Business Associate with expertise in lending services at National Australian Bank, skilled in data analysis and client communication. Proven track record in enhancing operational efficiency and ensuring compliance. Passionate about fostering team collaboration and delivering tailored financial solutions, contributing to improved client satisfaction and streamlined processes.
Overview
6
6
years of professional experience
Work History
Business Associate - Lending Services
National Australian Bank
Melbourne, Victoria
11.2023 - Current
- Support Lending Operations: Assist in the end-to-end processing of loan applications, ensuring compliance with NAB's policies and regulatory standards.
- Document Preparation and Review: Prepare, review, and manage loan documentation to ensure accuracy and completeness.
- Risk Assessment Assistance: Collaborate with risk management teams to identify and mitigate potential risks associated with lending activities.
- Compliance and Security Adherence: Ensure all lending activities adhere to internal security protocols and external regulatory requirements, maintaining the integrity of client information.
- Process Improvement: Identify opportunities to enhance operational efficiency within lending services, and contribute to the implementation of improved processes.
- Reporting and Analysis: Assist in the preparation of reports related to lending activities, providing insights and analysis to support decision-making.
Subject Matter Expert/ Mortgage Consultant
Westpac Group
Melbourne, Victoria
09.2021 - 10.2023
- Company Overview: Westpac Bank is a venerable institution with a century-long legacy of trust and innovation.
- Renowned for its integrity and cutting-edge services, Westpac stands as a proud leader in the banking industry.
- Successfully cultivated strong relationships with clients, actively listening to their financial goals, and tailoring mortgage solutions to their unique needs.
- Trained and provided guidance to the new recruits on the mortgage rates, interests, and market scenario to develop streamlined skills and expertise on the subject, and maintained thorough and diligent documentation to present the learnings in a timely manner.
- Demonstrated expertise in various mortgage products, including fixed-rate, adjustable-rate, FHA, and VA loans, providing clients with comprehensive options for their homeownership journey.
- Demonstrated a strong understanding of mortgage regulations, maintaining strict compliance with industry standards, and legal requirements throughout the lending process.
- Conducted thorough financial assessments for clients, evaluating credit histories, income, and debt levels to determine mortgage eligibility and affordability, and offered informed advice on improving credit scores and financial standing to enhance clients' mortgage prospects.
Payroll & Accounts Receivable Intern
Karis Tax and Accounting Services
Melbourne
06.2021 - 08.2021
- Specialising in precise bookkeeping, strategic tax planning, and financial advisory to empower clients' success.
- Assisting in the accurate and timely processing of employee payroll, including data entry, calculations, and verifying timesheets.
- Collaborating with the payroll team to ensure adherence to payroll policies, and compliance with relevant regulations.
- Assisting in reconciling customer accounts and tracking incoming payments, helping to maintain accurate records and identify discrepancies, and communicating with clients to clarify outstanding balances and facilitate timely payments.
- Performing data entry tasks to update financial records and transaction details in accounting software systems.
- Assisting in the preparation of financial reports related to payroll expenses, accounts receivable aging, and other relevant metrics.
- Collaborating with the finance team to ensure accurate and timely reporting for internal analysis.
Store Manager
Hudson Coffee House
Melbourne
01.2019 - 06.2021
- Company Overview: A small-scale, family-owned coffee shop in the heart of Melbourne's eastern suburb.
- Operating and providing excellent coffee experiences for more than a decade now.
- Manage day-to-day operations of the coffee store, ensuring smooth functioning, and exceptional customer experiences.
- Oversee staffing, scheduling, and delegation of tasks to ensure optimal coverage during peak hours.
- Recruit, train, and mentor a team of baristas and support staff, fostering a positive work environment and providing ongoing development opportunities.
- Maintain a high standard of customer service by training staff in product knowledge, service etiquette, and handling customer inquiries or issues.
- Personally engage with customers to enhance their experience and address any concerns that arise.
- A small-scale, family-owned coffee shop at the heart of Melbourne's eastern suburb.
Education
Master of Accounting - Financial Management
La Trobe University
Melbourne, VIC12-2020
Bachelor of Commerce - Finance Honours
St. Bedes College Shimla
Shimla11.2016
Skills
- MYOB
- Document management
- Data analysis
- Team collaboration
- Client communication
- Employee training
- Problem solving
- Attention to detail
- Time management
- Data analytics
- Effective communication
- Reliability
- Xero
- QuickBooks Online
- Oracle
- Oracle NetSuite
- JIRA
- Office 365
- Microsoft Visio
- Microsoft Project
- Microsoft Excel
- Microsoft Teams
- Power BI
- Tableau
- Figma
- Visual Studio
Accomplishments
- G.E.M. Award received the prestigious 'GEM' Award at Westpac Group, chosen by the team leader for their excellent personal and showcase of consultancy skills
- University recognition, recipient of the 'Team Winner' at La Trobe University, showcasing exceptional communication and storytelling skills
References
Available upon request
Community Service
- The Way to Happiness: Cleanup Australia, Improved management skills by handling teams, advertising sustainable alternatives, and participating in the cleaning initiative by collaborating in teams for environmental and community contribution.
- Peer Mentoring, Enhanced my written and oral communication skills by providing assistance, guidance, knowledge, and expertise to new students. Offered insights on the academic structure and assessment tasks.
Technical Skills
MYOB, Xero, Quickbooks Online, Oracle, Oracle Netsuite, JIRA, Office 365, Microsoft Visio, Microsoft Project, Microsoft Excel, Microsoft Teams, Power BI, Tableau, Figma, Visual Studio
Languages
English
Professional
Hindi
Professional
Urdu
Professional
Punjabi
Professional
Affiliations
Outside of finance, I’m a creative thinker who enjoys dancing, exploring cinema, and traveling. These passions keep me curious, well-rounded, and open to diverse perspectives—qualities I bring into every professional setting.
References
References available upon request.
Timeline
Business Associate - Lending Services
National Australian Bank
11.2023 - Current
Subject Matter Expert/ Mortgage Consultant
Westpac Group
09.2021 - 10.2023
Payroll & Accounts Receivable Intern
Karis Tax and Accounting Services
06.2021 - 08.2021
Store Manager
Hudson Coffee House
01.2019 - 06.2021
Master of Accounting - Financial Management
La Trobe University
Bachelor of Commerce - Finance Honours
St. Bedes College Shimla
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