SHYAN ZIMIC
IPSWICH ,QLD
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. High level of interpersonal and organisation, willingness to take on added responsibilities to meet team goals
Overview
14
14
years of professional experience
1
1
Certification
Work History
PIRATE CAMPCO
James Collis
Ipswich, Queensland
01.2023 - Current
- Supported sales associates with price checks, merchandise location assistance, and other tasks as needed to enhance the shopping experience for customers
- Ensured each customer received attention and help upon entry.
- Supported colleagues during peak periods, ensuring all customers received timely assistance regardless of call volume fluctuations.
- Set up advertising displays or arranged merchandise to highlight sales and promotional events.
- Provided support during special events like sports games or concerts through setup assistance, venue preparation, and post-event cleanup efforts local and interstate.
- Organised inventory locations, simplifying product retrieval for faster order processing times.
- Ensured compliance with all relevant regulations and guidelines related to warehouse operations.
DAN MURPHY'S
Belinda Paton
IPSWICH, Queensland
03.2013 - 01.2023
- Ensured compliance with all relevant regulations and guidelines related to warehouse operations
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases, and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image, and fostering customer retention.
- Restocked and organised merchandise in front lanes.
- Operated POS cash registers and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
BARBRA'S HOUSE & GARDEN
Zoe Jackaway
IPSWICH, Queensland
02.2012 - 03.2013
- Provided company information and policies to customers upon inquiry, and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call-handling processes for improved efficiency and reduced wait times.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Handled multiple payment methods securely, minimizing discrepancies, and potential losses.
DOGGY BOUTIQUE
Sara hill
Springfield, Queensland
03.2011 - 02.2012
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Established connections with customers by offering personalized support through active listening.
- Welcomed customers, and helped determine their needs.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organised merchandise in front lanes.
- Maintained sufficient inventory levels to meet customer demands at all times.
Education
Redbank Plains High School
Redbank, QLD10-2010
Skills
- Sales Compensation
- Quotes and sales
- Sales team management
- Remote Technical Assistance
- Product or service sales
- Sales Reporting and Analysis
- Complaint Handling
- Social Media
- Team Collaboration
- Customer Engagement
- Relationship Building
- Public Speaking
- Troubleshooting
- Product Sales
- Presentation Skills
- Company policy adherence
- Account Management
- Inventory assistance
- Sales follow-up
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Reliability
Certification
- driver license
- Cert II in Information & Technology
- Provide First Aid - Certificate for CPR | HLTAID011
- Cert I in Hospitality (Kitchen Operations)
Affiliations
farm work, love spending time with friends and family, love camping on the weekends
References
References available upon request.
Timeline
PIRATE CAMPCO
James Collis
01.2023 - Current
DAN MURPHY'S
Belinda Paton
03.2013 - 01.2023
BARBRA'S HOUSE & GARDEN
Zoe Jackaway
02.2012 - 03.2013
DOGGY BOUTIQUE
Sara hill
03.2011 - 02.2012
- driver license
- Cert II in Information & Technology
- Provide First Aid - Certificate for CPR | HLTAID011
- Cert I in Hospitality (Kitchen Operations)
Redbank Plains High School
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