Shyarna Hulse-O'Neill
Atherton,QLD
Summary
Background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments. Utilizes leadership and problem-solving skills to maintain smooth operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Atherton McDonald's
11.2024 - Current
- Responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales.
- Administered cash portions and dealt with bank deposits.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Lead shifts to ensure fast, accurate, and friendly customer service.
- Manage crew and provide training and support.
- Oversee daily maintenance and cleanliness of the restaurant.
- Communicate effectively with the next Shift Manager for smooth transitions.
- Ensure safety and security protocols are followed
- Supervise employees to ensure adherence to restaurant operations and procedures.
- Comply with restaurant safety and security standards for a safe working environment
- Responsible for maintaining food safety to the highest standard.
- Review and monitor guest counts and sales projections to align with shift targets and restaurant goals.
- Actively seek customer feedback for an exceptional customer experience and repeat business.
Crew Member
Atherton McDonald's
01.2023 - 11.2024
- Barista trained.
- Trained other crew in various areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner.
- Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations.
- Cleaned assigned work areas, dining tables, and serving counters, meeting established quality standards.
- Replenished and stocked service stations, cabinets, and tables, and followed safety protocols to ensure an enjoyable dining experience.
- Contributed to team efficiency by cross-training in various roles such as cafe barista.
Casual Sales Assistant
Prices Plus
02.2022 - 03.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Restocked and organized merchandise.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
-
Atherton State High
11.2023
Skills
- Customer service focus
- Workplace safety
- Training and mentoring
- Goal oriented
- Cash handling
- Performance reviewing
- Team building
- Problem-solving
- Critical thinking
Timeline
Shift Manager
Atherton McDonald's
11.2024 - Current
Crew Member
Atherton McDonald's
01.2023 - 11.2024
Casual Sales Assistant
Prices Plus
02.2022 - 03.2023
-
Atherton State High
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