SHYLA MAREE VINE
Marsden
Summary
I want to continue my journey within the workforce in an environment that will encourage me to grow and gain more experience. I am excited to learn new skills and don't shy away from a challenge, I hope that full-time work will help me gain more confidence and experience within the workplace environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dougies Donuts
05.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked independently in a fast-paced office environment, due to only one person being rostered on per shift.
Customer Service Representative
ZARRAFFA’S COFFEE
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant Instructor
AUSTRALIAN DEFENCE TATICS
01.2021 - 01.2024
- I would assist the Head Instructor training the junior classes every Tuesday night
- Class consists of 20-30 students
- We break out into belt level groups where I teach the children their patterns and identify any other needs the students may need and report back to the head instructor with feedback of acknowledgement or improvements
Grading Assistant
AUSTRALIAN DEFENCE TATICS
01.2021 - 01.2024
- Every three months the club holds grading for the students to apply for their next level belt
- Students are only required to attend their allocated block
- I attend the whole day to assist and support the students of all ages (5 to 65+) throughout the grading
Education
Year 12 -
Marsden state high school
11.2024
Skills
- Excellent Communication
- Customer Service
- Cash Handling
- Product Knowledge
- Teamwork
- Problem-Solving
- Attention to Detail
- Time Management
- Food Safety & Hygiene
- POS System Proficiency
- Inventory Management
- Multitasking
- Physical Stamina
- Upselling
- Adaptability
Drivers License
P2 – Manual
Personal Information
Date of Birth: 04/03/07
Activities
- Australian Defense Tactics, 01/01/14, Present, 2nd Degree Black Belt
- Sunnybank Saints Soccer Club, 01/01/20, Present, U15/16 and Senior Women’s Team
- Little Athletics – Springwood, 01/01/18, 12/31/22
Certification
- First Aid and CPR Certificate, Australia Wide First Aid - 20/02/2025
- Blue card
Timeline
Customer Service Representative
ZARRAFFA’S COFFEE
11.2024 - 02.2025
Customer Service Representative
Dougies Donuts
05.2023 - Current
Assistant Instructor
AUSTRALIAN DEFENCE TATICS
01.2021 - 01.2024
Grading Assistant
AUSTRALIAN DEFENCE TATICS
01.2021 - 01.2024
Year 12 -
Marsden state high school
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