Shylanie Bernal
South Penrith,NSW
Summary
Proven professional with a track record of enhancing client wellness and independence at New Age Care. Skilled in emotional support and daily living assistance, demonstrating exceptional communication and problem-solving abilities. Increased client engagement and satisfaction through innovative care strategies, contributing significantly to team success.
Overview
26
26
years of professional experience
Work History
Support Worker
New Age Care
01.2019 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Monitored clients' progress to adjust treatment plans accordingly.
Care Giver
Prestons Children Centre
01.2016 - 06.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Pick Packing
Bras N Things
02.2010 - 12.2012
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
- Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations.
- Coordinated regularly with shipping teams to guarantee seamless transition of packages from picking area onto transportation vehicles.
Sales Assistant
Arnott's Biscuits
03.1996 - 10.1998
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Collaborated with team members to achieve sales targets and improve store performance.
- Developed loyal customer base by providing consistent, high-quality service.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Monitored sales trends to advise management on potential inventory adjustments.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate III - Early Childhood Care And Education
Miller Tafe
Miller NSW01-2010
High School Diploma -
Dulwich Hill High School
Dulwich Hill, NSW12-1994
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Active listening
- Behavioral support
- Professional boundaries
- Attention to detail
- Conflict resolution
- Personal care assistance
- Excellent communication
- Time management
- Service accessibility improvements
- Problem-solving abilities
- Professionalism
Timeline
Support Worker
New Age Care
01.2019 - 12.2021
Care Giver
Prestons Children Centre
01.2016 - 06.2018
Pick Packing
Bras N Things
02.2010 - 12.2012
Sales Assistant
Arnott's Biscuits
03.1996 - 10.1998
Certificate III - Early Childhood Care And Education
Miller Tafe
High School Diploma -
Dulwich Hill High School
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