Shylu John

● Headed a team of 100+ data professionals delivering top-tier data products and analytical use cases globally, including markets like Australia and the UK.
● Established long-term Data and AI product strategies that directly support company objectives in digital transformation by collaborating closely with senior leadership and external consultants.
● Achieved 2X growth in revenue during 2021-2023 through launching new analytics offerings and by following a proactive selling strategy.
● Achieved over 5 million Euros business savings YoY through development and implementation of analytics use cases.
● Achieved 100% NPS in the last 2 years by proactively solving client issues and maintaining excellent communication strategies.
● Achieved developing over 100 analytical solutions by driving innovation and knowledge management culture in Analytics and Intelligence practice.
● Achieved a 95+/100 engagement score by spearheading comprehensive employee wellness programs, promoting a meritocratic culture, and implementing targeted engagement initiatives.

● Headed a global team of 250+ data professionals to deliver market-leading analytics solutions spanning BI/Reporting and advanced predictive/prescriptive models.
● Responsible for developing analytics assets, offerings, and platforms to generate non-linear revenue through sales. Also accountable for recruiting, training, developing, coaching, and retaining top-tier analytics talent.
● Achieved a 4X revenue growth for analytics business portfolio during 2015 to 2020 through a setting up a strong global delivery practice and offerings.
● Positioned Concentrix Analytics as a leader in industry rankings- 2019 Everest Group CX Analytics Services Peak Matrix, 2019; NelsonHall (NEAT) for Advances in Analytics BPS, 2016; NelsonHall (NEAT) for Transforming CMS through Analytics.
● Concentrix Analytics received prestigious BIG award "Excellence in Customer Service – Transformation of the Year 2020" for the development and implementation of an AI-based solution.

● Established the Analytics Offering COE function and developed a Go-to-Market strategy to drive business growth of 10 million USD.
● Developed and customized five analytics offerings/products to relevant industry verticals with an integrated platform/tool-based service.
● Driven marketing and branding initiative for Analytics and Insights, played a pivotal role in establishing TCS as a leader in the Analytics space, recognized in the leadership quadrant (IDC 2012).

• Led and manage teams of Analysts involved in Portfolio risk analytics and Decision Science technology, aligned to a portfolio of commercial & consumer oriented deals- a business with more than $17 billion in assets.
• Led team of Customer services analysts involved in portfolio services reporting and capacity planning for Equipment finance business.
• Handled Consultancy Projects on Acquisition Fraud for Retail Consumer Finance – business with more than $163 billion in assets.
• Responsible for Business Development Support, Project Management, Customer Relationship Management, Manpower Development, Knowledge Management across teams & Training.

• Project manager, reported to the Head OSP Research Group, responsible for Project Development & Management, ISO Quality Documentation, Resource Management, Trainings and Publications & IPRs.
• Handling Process Modelling & Optimization, building collaborative research initiatives with International Universities and IITs.

• Led a team of 16, reported to the Head Quality Assurance, responsible for Quality Improvement, Six Sigma initiatives, Solving Customer Queries and providing solutions, Market Research & Study for Product Expansion.
• Instrumental in reduction of casting defect by 14% using Six Sigma.