Shyna Singla
Clyde North,VIC
Summary
Versatile and resourceful individual with a background in Professional Accounting, Business Administration, and Early Childhood Education, combined with a passion for youth engagement and empowerment. Proficient in designing and implementing tailored programs to address the unique needs of diverse youth populations. Skilled in building rapport, fostering positive relationships, and providing support to help young people navigate challenges and achieve their aspirations.
Overview
5
5
years of professional experience
Work History
Early Childhood Educator
Guardian Childcare and Education
Melbourne, VIC
11.2023 - Current
- Ensuring child safety & wellbeing using active supervision skills.
- Collaborating with the team on age-appropriate curriculum implementation.
- Providing personalised attention, addressing unique learning styles and needs of the children in our care.
- Guiding behaviour through positive reinforcement for social and emotional development.
- Maintaining open communication with parents about a child's progress and concerns.
- Actively participating in team meetings for a cohesive approach to early childhood education.
- Fostering a positive, inclusive atmosphere embracing diverse backgrounds in a culturally sensitive manner.
Service Coordinator
Extend Group
Melbourne , VIC
06.2023 - Current
- Responsible for the day-to-day management of the service.
- Developing, planning, and delivering daily quality activities for children that are safe, fun, stimulating, and carry educational value.
- Strong focus on child safety and mandatory reporting.
- Supervising and supporting children.
- Preparing and serving healthy food options.
- Creating an engaging and happy environment for children.
- Building meaningful relationships with colleagues, the children, families, school leaders, and the school community.
Claims Consultant
TSA Group
Melbourne, Vic
03.2022 - 06.2023
- Managed twenty inbound and outbound customer service queries per day under claims and insurance
- Managed to build relationships with customers by showing empathy, honesty and effective communication
- Processed twenty claim lodgments and updated personal data per day
- Prepared five Claim Denial letters per week and communicated the updates to customers
- Analyzed assessment reports for damaged buildings and contents and arranged technicians for repairs
- Provided Knowledge Transfer to new and fellow associates on the Claims Center Landscape of TSA
- Proactively offered advice and support to customers with their queries and delivered instant resolutions
Supervisor
Zouki Cafe
Melbourne , VIC
06.2019 - 01.2022
- Managed staff recruitment, training, and supervision, ensuring high performance levels and fostering a positive work environment.
- Provided prompt and personalized customer service, addressing inquiries, complaints, and feedback professionally.
- Oversaw daily cafe operations, including opening and closing procedures, inventory management, and adherence to health and safety standards.
- Managed expenses and labor costs to achieve budgetary goals while maximizing profitability.
- Collaborated with the management team to develop and update the cafe menu, ensuring quality and innovation.
Education
Diploma in Early Childcare And Education -
Block Learning
NSW01-2024
Certificate 3 in Early Childacare And Education -
Block Learning
NSW08-2023
Certificate 3 & 4 in Commercial Cookery -
Australia Collage of Trade
Melbourne, VIC07-2022
MBA - Business Administration And Management
Federation University
Melbourne, VIC02-2021
Master of Professional Accounting -
Federation University
Melbourne, VIC02-2021
BBA - Business Administration And Management
Punjabi University
Punjab, India 06-2018
Skills
- Developmental needs
- Classroom Management
- Education and Instruction
- Communication
- Organizational Skills
- Interpersonal Skills
- Service Coordination
- Technology Proficiency
- Problem-Solving
- Leadership:
References
References available upon request.
Timeline
Early Childhood Educator
Guardian Childcare and Education
11.2023 - Current
Service Coordinator
Extend Group
06.2023 - Current
Claims Consultant
TSA Group
03.2022 - 06.2023
Supervisor
Zouki Cafe
06.2019 - 01.2022
Diploma in Early Childcare And Education -
Block Learning
Certificate 3 in Early Childacare And Education -
Block Learning
Certificate 3 & 4 in Commercial Cookery -
Australia Collage of Trade
MBA - Business Administration And Management
Federation University
Master of Professional Accounting -
Federation University
BBA - Business Administration And Management
Punjabi University
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