Shyna Singla
Clyde North
Summary
Motivated and client-focused professional with over 6 years of customer service, coordination, and administration experience. Completed Certificate IV in Real Estate (2024) and eager to begin a career in Property Management. Skilled in client communication, lease processes, inspection knowledge, and compliance requirements. Known for being highly organised, detail-oriented, and delivering excellent service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
Extend Group
03.2023 - Current
- Evaluated program effectiveness through feedback, resulting in improved activity planning and execution.
- Maintained accurate records of attendance and incidents, ensuring compliance with organizational standards.
- Organized special events that encouraged creativity and community involvement among families and students.
- Provided structured time management strategies for homework completion, reducing stress levels for both students and their families at home.
Commercial Claims Consultant
TSA Group
03.2022 - 06.2023
- Processed claims using industry-standard software, ensuring accuracy and adherence to deadlines.
- Conducted thorough investigations of claims to identify discrepancies and mitigate fraud risks.
- Mentored junior consultants, fostering a collaborative environment focused on knowledge sharing and continuous improvement.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Collaborated with underwriters to establish accurate pricing models based on individual risk profiles.
- Directed claims negotiations within the allowable limit of 1 million and supported successful litigations for advanced issues.
Education
Certificate IV - Real Estate
Entry Education
Melbourne, VIC01.2024
MBA and MPA -
Federation University
Melbourne, VIC01.2021
Skills
- Strong customer service & client communication
- Scheduling, coordination & time management
- Administrative and record-keeping skills
- Problem-solving & conflict resolution
- Fast learner with new digital and property management systems
- High attention to detail & compliance focus
- Knowledge of the Residential Tenancies Act (VIC)
- Proficiency with digital and property management systems (quick learner)
Websites
Certification
- Certificate IV in Real Estate
- Current Australian Driver’s Licence – VIC
Additional Information
- Eager to learn property management software such as Property Tree, Inspect Real Estate, and Inspection Manager.
- Strong ability to work independently and as part of a team in a fast-paced environment.
- Highly organised with excellent attention to detail and a client-first approach.
Timeline
Service Coordinator
Extend Group
03.2023 - Current
Commercial Claims Consultant
TSA Group
03.2022 - 06.2023
Certificate IV - Real Estate
Entry Education
MBA and MPA -
Federation University
Similar Profiles
BhanuTeja MettapalliBhanuTeja Mettapalli
HR Project Coordinator at The Extend GroupHR Project Coordinator at The Extend Group
Donia MahfoudDonia Mahfoud
After school care Assistant Educator at Village OSCH/ Extend GroupAfter school care Assistant Educator at Village OSCH/ Extend Group
Trishali RajTrishali Raj
Assistant Educator at THE EXTEND GROUPAssistant Educator at THE EXTEND GROUP
Ben MontgomeryBen Montgomery
Food Service Worker at Kentucky Fried ChickenFood Service Worker at Kentucky Fried Chicken
ALKA SANDHUALKA SANDHU
Gatehouse Security at IFFGatehouse Security at IFF