Summary
Overview
Work History
Education
Skills
Timeline
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Shyna Naina Lal

Melbourne,VIC

Summary


Professional in retail management with a solid background in operations and leadership. Known for optimising store performance through effective team collaboration and strategic planning. Developed strong marketing skills, customer service, and management throughout my career. Constantly adaptable to changing environments, ensuring consistent achievement of business goals and KPI's. Motivated and results-driven professional seeking a full-time role that offers meaningful challenges and growth opportunities. Bringing a strong foundation in marketing, proven leadership and management capabilities, and a track record of leveraging interpersonal skills, strategic thinking, and effective time management to deliver impactful outcomes. Experienced in coordinating teams, executing campaigns, and solving complex problems in dynamic environments.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Novo Shoes
11.2023 - Current
  • • Demonstrated exceptional customer service by providing personalized assistance, ensuring a positive shopping experience for customers.
  • • Achieved and consistently exceeded weekly sales targets through effective product knowledge and upselling techniques.
  • • Demonstrated strong leadership skills in managing the store, delegating tasks, resolving operational challenges and maintained the general upkeep of the store.
  • • Established and maintained strong relationships with customers, addressing inquiries and concerns to ensure customer satisfaction.
  • Managed schedules, budgets, and resources efficiently to ensure project completion within established timeframes.
  • • Actively participated in the planning and execution of store events and promotions to drive foot traffic and sales.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Crew Manager

Hungry Jack's
09.2021 - 03.2023
  • Strengthened communication skills by maintaining high standards of customer service during high-volume fast- paced operation.
  • Demonstrated the ability to work under pressure by handling preparation of food and drinks.
  • Optimised communication skills by clearly, positively and efficiently interacting with co-workers, management and customers.
  • Trained 20+ new employees to ensure seamless onboarding process as well as supervised them on the job.
  • Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food illness.

Crew Supervisor

McDonald's
02.2020 - 01.2022
  • Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
  • Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
  • Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Promoted a culture of accountability within the team by setting clear expectations and holding individuals responsible for their actions.

Education

Bachelor of Business - Marketing And Management

Victoria University
Melbourne, VIC
11-2026

High School Diploma -

Aitken College
Greenvale, VIC
12-2023

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Shift scheduling
  • Marketing and promotions
  • KPI tracking
  • Strategic merchandising

Timeline

Assistant Store Manager

Novo Shoes
11.2023 - Current

Crew Manager

Hungry Jack's
09.2021 - 03.2023

Crew Supervisor

McDonald's
02.2020 - 01.2022

Bachelor of Business - Marketing And Management

Victoria University

High School Diploma -

Aitken College

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Shyna Naina Lal