Summary
Overview
Work History
Education
Skills
Timeline
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Shyne Zellman

Joondalup,WA

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

3
3
years of professional experience

Work History

Senior Sales Assistant

Strand
06.2021 - Current
  • Higher duty staff member- Keyholder, Managing a team of up to 5 staff on store management's weekly days off; opening and closing storefront and leading sales team to collaboratively reach and exceed store quotas.
  • Providing excellent customer service by promptly addressing customer inquiries, over the phone and in person, as well as resolving any issues that arose during the sales process in a prompt and professional manner.
  • Data entry- customer information, sales and department reports for system processing and store digital records.
  • Online ordering store stock and staff amenities.
  • Liaising with delivery services and company departments across Australia to ensure products are received in a timely manner for both store and customer.

Nightfill HB Department Supervisor

Woolworths
09.2022 - 11.2023
  • Mentored and supervised a team of 3 staff. Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members. Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized; ultimately ensuring customer satisfaction and strong reflection of company values.
  • Promoted visual merchandising standards to team to plan and execute floor moves, merchandise placement and sale setup.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Used strong time management and problem-solving skills to develop effective solutions for challenging situations.

Junior Office Assistant

SC Services
02.2021 - 05.2021
  • Ensured accurate record-keeping through diligent data entry and updating spreadsheets with crucial information.
  • Managed company mail delivery system, ensuring timely distribution of packages and correspondence to appropriate recipients.
  • Received and processed payments, updated accounts and issued receipts.
  • Assisted staff with various tasks, streamlining the workflow and increasing overall productivity. Demonstrating respect, friendliness and willingness to help wherever I was needed.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Purchased and maintained office supplies.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained a clean, organized workspace that facilitated efficient work habits among team members.

Education

Business Administration Certificate -

Business Administration
North Metropolitan Tafe
2021

High School Diploma -

Butler College
Perth, WA
2020

Skills

  • Database entry
  • Problem-Solving
  • Scheduling and calendar management
  • Verbal Communication
  • Team Management
  • Exceptional Customer Service
  • Attention to Detail
  • Microsoft Office
  • Document Preparation
  • Creative Thinking

Timeline

Nightfill HB Department Supervisor

Woolworths
09.2022 - 11.2023

Senior Sales Assistant

Strand
06.2021 - Current

Junior Office Assistant

SC Services
02.2021 - 05.2021

Business Administration Certificate -

Business Administration

High School Diploma -

Butler College

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Shyne Zellman