Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SIA CHIN HONG

Perth,WA

Summary

Dynamic administrative professional with proven expertise at Natural Health Services, excelling in organization and customer relations. Enhanced office efficiency through streamlined processes and effective communication. Skilled in data entry and appointment scheduling, consistently delivering exceptional service and fostering positive client interactions. Committed to optimizing workflows and supporting team productivity.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Professional and industrious [Job Title] bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

8
8
years of professional experience

Work History

Receptionist

Natural Health Services
05.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Administrative Assistant

Health Care Service Corporation
04.2019 - 02.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Administrative Executive

Natural Health Services
02.2017 - 03.2019
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Collected data, input records, and protected electronic files.
  • Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
  • Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
  • Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Maintained protocol throughout routine work days and special events.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
  • Improved team productivity with implementation of new scheduling system, allowing for more effective time management.
  • Developed comprehensive filing system, enabling quicker access to critical documents and reducing misplacement incidents.

Education

GED -

KINGSTON INTERNATIONAL COLLEGE
Perth, WA
03-2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Customer and client relations
  • Scheduling appointments
  • Office administration
  • Administrative support
  • File management

Languages

English
Professional Working
Chinese
Full Professional
Malay
Limited Working
Chinese (Cantonese)
Full Professional

Timeline

Receptionist

Natural Health Services
05.2022 - Current

Administrative Assistant

Health Care Service Corporation
04.2019 - 02.2022

Administrative Executive

Natural Health Services
02.2017 - 03.2019

GED -

KINGSTON INTERNATIONAL COLLEGE
SIA CHIN HONG