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PROFESSIONAL SUMMARY
Compassionate and results-driven Youth Support Worker with over 5 years of experience empowering at-risk youth and those with disabilities to achieve stability and independence. Skilled in trauma-informed practices, case management, and transitional housing solutions, with a proven track record of reducing incidents and improving client outcomes. Adept at fostering trust, building relationships, and collaborating within multidisciplinary teams to deliver high-quality care. Holder of a Diploma in Community Services and all relevant certifications. Passionate about creating sustainable change in the lives of vulnerable young people.
Overview
7
years of professional experience
Work History
Maple Care Service
Liverpool, NSW
Residential Youth Worker
01.2022 - Current
Job overview
Thoroughly reviewed and effectively implemented care plans tailored to individual needs, leading to tangible improvement of more than 10 individuals' ability to achieve their goals as per their Individual Support Plans
Reduced behavioural incidents of 3 key participants and young people through proactive de-escalation and positive behaviour strategies
Facilitated emotional resilience and skill-building through personalised therapeutic activities, resulting in greater client independence
Strengthened collaboration with multidisciplinary teams to ensure comprehensive care for residents
Maintained detailed logs of daily care actions and behaviour, supporting clear and accurate reporting for stakeholders.
Umbrella Disability Services
Sydney, NSW
Support Worker
11.2020 - 01.2022
Job overview
Empowered clients to achieve personal goals by designing and delivering individualised support plans, resulting in improved self-sufficiency
Strengthened client engagement in community networks, enhancing social skills and overall well-being
Monitored health conditions and administered medications with a 100% compliance rate to ensure client safety
Established rapport with clients and families through empathetic communication, fostering trust and collaboration.
Parramatta, NSW
Youth Support Worker | Support Worker
01.2018 - 11.2020
Job overview
Delivered support to homeless youth and those in transitional housing, co-facilitated more than 3 young people from unsafe environments into stable environments
Advocated for clients’ needs within Out of Home Care systems, securing vital resources and services
Demonstrated expertise in managing the complex needs of vulnerable youth through innovative and client-centric approaches
Achieved a 15% reduction in service disengagement rates by building strong, trust-based relationships with participants.
Education
National Career Institute
Diploma from Community Services
2020
University Overview
Working with Children Check | National Police Clearance
First Aid and CPR Certified
Skills
Trauma-Informed Care Client Advocacy Case Management Conflict De-escalation
Transitional Housing Expertise Crisis Intervention Goal Setting and Achievement
Relationship Building Team Collaboration Autonomous Decision-Making
Life skills teaching
Work Preference
Work Type
Full TimePart Time
Important To Me
Work-life balanceCareer advancementCompany CulturePersonal development programs
Patient Care Facilitator, Registered Nurse, Neonatal Intensive Care Unit at North Memorial Health Care Maple Grove HospitalPatient Care Facilitator, Registered Nurse, Neonatal Intensive Care Unit at North Memorial Health Care Maple Grove Hospital