Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic
Open To Work

Siagigi Maiava

Perth,Australia

Work Preference

Desired Job Title

Resident cleanerCall Center Customer Service /Live Chat AgentCUSTOMER SERVICE REPRESENTATIVE/Web Chat AgentINVENTORY ANALYSTCHILD CARE WORKER

Work Type

Full TimePart TimeContract Work

Location Preference

HybridRemoteOn-Site
Location: Perth, Australia, AUPerth, WA
Open to relocation: Yes

Salary Range

35/hr - 1000/hr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid sick leave4-day work weekTeam Building / Company RetreatsHealthcare benefitsPersonal development programsCareer advancementPaid time offStock Options / Equity / Profit Sharing

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

22
22
years of professional experience

Work History

Resident cleaner

Cleaner Co
Perth, WA
07.2021 - 02.2023
  • Clean residential homes, vacate cleaner, deep clean.
  • Supervised cleaning crews to ensure adherence to safety and quality standards.
  • Developed and implemented improved cleaning protocols for operational efficiency.
  • Conducted regular inspections to maintain high cleanliness and sanitation levels.
  • Coordinated supplies inventory, ensuring adequate stock for daily operations.
  • Streamlined workflow processes, reducing time spent on routine tasks.
  • Resolved customer complaints promptly, enhancing client satisfaction and retention.
  • Mentored junior team members, fostering skill development and teamwork initiatives.

Call Center Customer Service /Live Chat Agent

Probe Group (Coles Online)
Auckland, New Zealand
01.2021 - 05.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Resolved customer inquiries through live chat, ensuring prompt and accurate responses.
  • Provided support for troubleshooting technical issues, enhancing user satisfaction and experience.
  • Managed high-volume call traffic while maintaining service quality standards.
  • Documented customer interactions accurately in CRM system for future reference.
  • Assisted in training new representatives on company policies and procedures.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.

CUSTOMER SERVICE REPRESENTATIVE/Web Chat Agent

TSA Group (Alinta Energy)
Perth
05.2017 - 11.2020
  • Answered customers questions and addressed problems and complaints via phone.
  • Delivered exceptional customer service through live chat support, resolving inquiries efficiently.
  • Collaborated with team members to streamline processes and enhance customer experience outcomes.
  • Utilized CRM tools to accurately track customer interactions and provide timely follow-ups.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Handled inbound customer chat conversations from various websites.
  • Managed multiple chat sessions simultaneously while maintaining high-quality communication standards.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Opens customer accounts by recording account information
  • Educated customers on special pricing opportunities and company offerings.
  • Provided exceptional customer support, resolving inquiries and issues efficiently.
  • Maintained accurate records of customer interactions and transactions using CRM systems.
  • Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

INVENTORY ANALYST

Komatsu
Perth
04.2016 - 04.2017
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Developed and maintained accurate forecasting models to improve supply chain efficiency.
  • Analyzed inventory levels to ensure optimal stock availability and reduce excess inventory.
  • Prepared inventory for shipment by attaching tags and labels.
  • Supported management and other team members during physical inventory planning activities.
  • Used critical thinking and data analysis to continually improve inventory strategies.
  • Coordinated inventory, stocking, and ordering.
  • Secured items and packages for transport to alleviate damage.
  • Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.

CHILD CARE WORKER

Joondalup
Perth
03.2015 - 03.2016
  • Enforced rules to teach good manners and maintain safe environment.
  • Supervised daily activities, ensuring safety and well-being of children in care.
  • Developed engaging educational programs tailored to individual children's needs and interests.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Regulated children's schedules to balance rest, learning and play.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Tidied up, washed hands and assisted children in bathroom.
  • Discussed developments, behaviours and concerns with parents or guardians.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Assisted children in development of social, communication and problem-solving skills.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centres.
  • Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
  • Encouraged children to develop healthy social and emotional skills.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

CHECKOUT OPERATOR

D.E.K.A
New Plymouth
01.2012 - 10.2014
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash handling and balanced registers daily.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Informed customers about store policies, merchandise options and current promotions.
  • Balanced daily transactions with accurate closing processes.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered store phone calls to provide general information and direct callers to desired departments.
  • Organized shelf merchandising to return displays to presentation-ready standards.
  • Verified payments and electronic funds accuracy to protect all involved parties.
  • Monitored self-checkout users to identify problems and maintain store security.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Received payments for products and issued receipts.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Assisted in maintaining cleanliness and organization of checkout area for optimal customer experience.

CUSTOMER CARE REPRESENTATIVE/Data Entry

Woodward
Bell Block, New Plymouth
02.2009 - 11.2011
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed complex issues, providing timely solutions and ensuring seamless communication.
  • Resolved customer inquiries using CRM software to enhance satisfaction.
  • Provided timely support for product issues, ensuring prompt resolution.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Assisted with developing data entry processes.
  • Streamlined data entry process for improved efficiency and reduced errors.
  • Reduced errors in data entry by creating and maintaining a comprehensive filing system.
  • Ensured accurate recordkeeping by diligently updating logs, reports, and data entry systems daily.
  • Reduced data entry errors with thorough training and continuous monitoring of team performance.
  • Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Processed customer account changes using proprietary software.
  • Reconciled accounts, posted daily entries and conducted financial analysis.
  • Converted incoming calls into booked service appointments.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.

STOCK WAREHOUSE SUPERVISOR

Moshim Discount House
Fitzroy, New Plymouth
04.2004 - 11.2008
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Supervised daily warehouse operations, ensuring efficient inventory management and order fulfillment.
  • Trained and mentored staff on safety protocols and operational procedures to enhance team performance.
  • Implemented process improvements that streamlined workflows, reducing processing time for incoming shipments.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Trained staff on material handling processes to reduce shipping times.
  • Generated shipping documents, including packing lists and invoices.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Updated customers and interdepartmental employees on critical shipments upon request.

CHECKOUT OPERATOR

New World
New Plymouth
06.2001 - 03.2004
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Assisted customers with account updates, new service additions and promotional offers.

Education

Diploma in Business - Computer And Information Systems

WITT Taranaki
03-2014

Skills

  • Report creation
  • Retail sales customer service
  • Credit card payment processing
  • Customer relations
  • Report generation
  • Shipping and receiving understanding
  • Senior leadership support
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • Customer Service
  • Problem-solving abilities
  • Store maintenance
  • In-store support
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Data collection
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Administrative support
  • Customer relationship management (CRM)
  • Prioritization
  • Building rapport
  • Live chat support
  • Dispute resolution
  • Customer education
  • Product and service solutions
  • Sales expertise
  • Multi-line phone talent
  • Spreadsheets
  • CRM software proficiency

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
  • Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Attained the highest number of new credit accounts opened within a one-month timeframe.
  • Promoted products and encouraged customers to upgrade their existing product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.

Languages

English
Professional Working

Interests

  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Reading
  • Strategy Games
  • Youth Development Programs
  • I like working with my hands and fixing things
  • Watching Movies and TV Shows
  • Music
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy cooking for friends and family gatherings
  • Camping
  • Volunteer Work
  • Fundraising Events
  • Video Gaming
  • Team Sports
  • Swimming
  • Fashion and Style

Timeline

Resident cleaner

Cleaner Co
07.2021 - 02.2023

Call Center Customer Service /Live Chat Agent

Probe Group (Coles Online)
01.2021 - 05.2021

CUSTOMER SERVICE REPRESENTATIVE/Web Chat Agent

TSA Group (Alinta Energy)
05.2017 - 11.2020

INVENTORY ANALYST

Komatsu
04.2016 - 04.2017

CHILD CARE WORKER

Joondalup
03.2015 - 03.2016

CHECKOUT OPERATOR

D.E.K.A
01.2012 - 10.2014

CUSTOMER CARE REPRESENTATIVE/Data Entry

Woodward
02.2009 - 11.2011

STOCK WAREHOUSE SUPERVISOR

Moshim Discount House
04.2004 - 11.2008

CHECKOUT OPERATOR

New World
06.2001 - 03.2004

Diploma in Business - Computer And Information Systems

WITT Taranaki

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