SINAH-LEI TO'OMALATAI
Greystanes,Australia
Summary
An accomplished Retail Supervisor obtaining experience with enhancing customer satisfaction, all whilst providing exceptional leadership and operational efficiency. Seeking opportunity towards career growth and development. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
6
6
years of professional experience
Work History
Sales Associate
Portman's
Sydney, NSW
06.2022 - 04.2023
- Processed transactions using a point-of-sale system.
- Trained new sales associates on store policies and customer engagement techniques.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Used technology resources to assist customers in locating and selecting items.
Supervisor
Stateside Sports
Sydney, Australia
09.2019 - 04.2022
- Provided exceptional customer service to enhance customer satisfaction by addressing concerns promptly.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Maintained a clean and organized store environment by engaging in regular cleaning and upkeep of merchandise areas.
- Improved sales and inventory management by implementing effective stock rotation procedures.
- Monitored loss prevention efforts and implemented security measures to minimize theft incidents
- Boosted store sales by strategically placing merchandise and creating promotional displays to attract customer attention.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Cashier
McDonald's
Auckland, New Zealand
05.2017 - 01.2018
- Maintained a high level of accuracy when processing cash, check, and credit card transactions using the cash register.
- Efficiently and accurately packed customer orders while adhering to strict Health & Sanitary procedures.
- Engaged with customers to enhance their dining experience positively.
- Successfully managed multiple tasks simultaneously, including serving customers, operating the cash register, and ensuring the cleanliness of the work area.
Education
High School Diploma -
Otahuhu College
Auckland, New Zealand07-2019
Skills
- Time Management
- Point-of-sale operation
- Sales reporting
- Customer relationship management
- Problem solving
- Customer service
- Relationship selling
- Display setup
- Inventory control
- Point of sale operation
- Effective communication
Languages
- English, fluent
- Samoan, fluent
References
References available upon request.
Timeline
Sales Associate
Portman's
06.2022 - 04.2023
Supervisor
Stateside Sports
09.2019 - 04.2022
Cashier
McDonald's
05.2017 - 01.2018
High School Diploma -
Otahuhu College