Siahna Britt
Summary
Dynamic professional with a strong background in customer service and office administration, skills that I have gained across all roles. I have the ability to enhance operational efficiency and foster team collaboration. I have skills in data entry and documentation, alongside having management skills and the ability to run a team with a commitment to creating positive environments and working well in a team environment whilst showcasing my organisational and time management skills.
Overview
16
16
years of professional experience
Work History
Home Staging Assistant
In House Plants / Newcastle Home Staging
Newcastle, NSW
08.2024 - Current
- Assisted in furniture selection and arrangement to enhance property appeal.
- Collaborated with design team to create visually appealing staging concepts.
- Organized inventory of staging materials and ensured proper maintenance.
- Coordinated logistics for staging projects, including delivery and setup schedules.
- Evaluated completed projects to identify areas for improvement and efficiency gains.
- Enhanced property appeal by strategically placing furniture and accessories in homes for sale.
- Communicated effectively with team members, ensuring timely completion of all assigned tasks.
Assistant Manager
Active OOSH
Newcastle, NSW
06.2024 - 12.2024
- Led team to enhance operational workflows and improve efficiency across departments.
- Oversaw inventory management systems, ensuring accuracy in stock levels and order fulfillment.
- Advocated for employee development, fostering a culture of continuous improvement within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Early Childhood Educator
Guardian Early Learning Centre
Melbourne, VIC
09.2023 - 06.2024
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Administrative Assistant
TGE (Toll Shipping)
Melbourne, VIC
02.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Barista
Perry The Feeder
Newcastle, NSW
08.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Before and After School Care Assistant
C3 Victory OOSH
Newcastle, NSW
02.2021 - 07.2021
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
Early Childhood Educator
Macquarie Hills Community Preschool
Newcastle, NSW
03.2020 - 01.2021
Early Childhood Educator
Narnia Preschool
Newcastle, NSW
01.2015 - 03.2020
Waitress & Barista
Snows/The Hood Milkbar/The Locale
Newcastle, NSW
01.2012 - 12.2014
Pharmacy Assistant
Bagga's Pharmacy
Newcastle, NSW
01.2011 - 12.2011
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Fast Food Worker
McDonald's
Newcastle, NSW
01.2010 - 12.2010
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Certificate III - Early Childhood
Traineeship
01.2015
High School Diploma -
Lambton High School
Lambton, NSW12.2013
Skills
- Customer Service
- Data Entry
- Office Administration
- Computer Skills
- Documentation and Record Keeping
- Management Skills
- Leadership Skills
- Organisational Skills
- Efficient
- Time Management
- Parent-Teacher Communication
- Lesson Planning
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Activities Planning
- Records Management
- Health and safety
Timeline
Home Staging Assistant
In House Plants / Newcastle Home Staging
08.2024 - Current
Assistant Manager
Active OOSH
06.2024 - 12.2024
Early Childhood Educator
Guardian Early Learning Centre
09.2023 - 06.2024
Administrative Assistant
TGE (Toll Shipping)
02.2022 - 09.2023
Barista
Perry The Feeder
08.2021 - 01.2022
Before and After School Care Assistant
C3 Victory OOSH
02.2021 - 07.2021
Early Childhood Educator
Macquarie Hills Community Preschool
03.2020 - 01.2021
Early Childhood Educator
Narnia Preschool
01.2015 - 03.2020
Waitress & Barista
Snows/The Hood Milkbar/The Locale
01.2012 - 12.2014
Pharmacy Assistant
Bagga's Pharmacy
01.2011 - 12.2011
Fast Food Worker
McDonald's
01.2010 - 12.2010
Certificate III - Early Childhood
Traineeship
High School Diploma -
Lambton High School