Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siai Futi

Saint Albans,VIC

Summary

Airport Passenger Service Agent known for maintaining high productivity and efficiently completing tasks. Skilled in customer service, problem-solving, and communication, ensuring smooth passenger experiences from check-in to boarding. Excel in stress management, adaptability, and teamwork, ready to leverage these soft skills to enhance airport operations and passenger satisfaction.

Overview

19
19
years of professional experience

Work History

Airport Passenger Service Agent

Dnata Airport Services
Melbourne Airport, VICTORIA
12.2023 - Current
  • Greeted passengers and assisted with check-in procedures.
  • Checking in passengers Making sure they have the correct documents needed for travel.
  • Provided boarding passes and luggage tags to customers.
  • Providing exceptional customer service in all aspects.
  • Boarding of passengers at the gate Attention to detail.
  • Utilized PA system to announce departures and changes to landings.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Assisted disabled passengers during boarding, deplaning, and connecting flights.

Customer Service Officer

Swissport NZ LTD
Auckland, New Zealand
10.2017 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Kmart NZ

Kmart, Botany Downs
Auckland, New Zealand
04.2011 - 09.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Organized shelves in a alphabetical order
  • Stocktake

Whitcoulls Distribution Centre

Warehousing & Distribution Specialist
Mangere, NZ
04.2005 - 09.2007
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Scanning stationary distributing into allocated boxes
  • Making sure boxes were concealed and pack accordingly


Education

High School Diploma -

International Training College of NZ
Botany Downs ,NZ
09.2015

High School Diploma -

McAuley High School, AUCKLAND, NZ
Otahuhu, NZ
11.2004

Skills

  • Special Assignments
  • Credit Card Applications
  • Call Center Operations
  • Information Protection
  • Payment Processing
  • Customer Support
  • Data Entry
  • Documentation and reporting
  • Check-in procedures
  • Boarding support
  • Issuing tickets
  • Checking in passengers
  • Baggage handling abilities
  • Pre-boarding checking

Timeline

Airport Passenger Service Agent

Dnata Airport Services
12.2023 - Current

Customer Service Officer

Swissport NZ LTD
10.2017 - 01.2022

Kmart NZ

Kmart, Botany Downs
04.2011 - 09.2012

Whitcoulls Distribution Centre

Warehousing & Distribution Specialist
04.2005 - 09.2007

High School Diploma -

International Training College of NZ

High School Diploma -

McAuley High School, AUCKLAND, NZ

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