Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Siam Ahmed

148 Sydenham Street,Kewdale,WA

Summary

A dedicated and versatile professional with a rich blend of experiences in customer service, administration, and leadership roles. Proven ability to excel in dynamic and fast-paced environments, demonstrated through roles in the food and beverage industry, administrative management, and non-profit leadership. Currently pursuing a Bachelor of Technology in Aeronautical Engineering, I bring a unique perspective combining practical industry knowledge with an academic background in engineering. Known for exceptional organizational skills, team collaboration, and a strong commitment to providing outstanding customer experiences. Eager to leverage my diverse skill set and education in a challenging new role, where I can further develop and contribute to the success of an innovative team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Admin and Accounts Officer

Ahmed Group of Industries
01.2021 - 08.2023
  • Managing the front desk and operating cash register
  • Respond to queries and make reservations
  • Handling daily accounts and bookkeeping and overseeing the IT department
  • Doing routine tasks like creating and updating records, photocopying, sorting mails and general typing

Guest Service Representative

The Raintree Hotel , DHAKA
03.2021 - 06.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Food and Beverage Attendant

Night Owl Entertainment
12.2023 - 11.2024
  • Help in opening and closing the venues for regular operations and events
  • Assist Bartenders in setting up and closing down the bars
  • Restock all bar supplies, including glassware, alcohol, and mixers
  • Collect empty glasses and bottles from tables, counters, booths and the floor
  • Clean and sanitise glassware, utensils and bar equipment
  • Collaborate with the bar team to provide excellent customer service

Education

Bachelor of Technology - Aeronautical Engineering

Edith Cowan University
Joondalup, WA
07-2026

Skills

  • Customer Service
  • Team Collaboration
  • Inventory Management
  • Administrative Skills
  • Leadership and Communication
  • Guest relations
  • Bookkeeping
  • Driving

Certification

RSA

WHITE CARD

INTERNATIONAL DRIVING PERMIT

Timeline

Food and Beverage Attendant

Night Owl Entertainment
12.2023 - 11.2024

Guest Service Representative

The Raintree Hotel , DHAKA
03.2021 - 06.2023

Admin and Accounts Officer

Ahmed Group of Industries
01.2021 - 08.2023

Bachelor of Technology - Aeronautical Engineering

Edith Cowan University

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Siam Ahmed