Sian Cutter
Stanbridge
Summary
Experienced and results-driven Qualified Mortgage Broker with a strong background in finance, property, compliance, and customer service. I have guided clients through one of the most significant financial decisions of their lives—buying a home—by delivering tailored solutions, simplifying complex processes, and ensuring seamless end-to-end experiences. With a proven ability to build trusted relationships and close deals efficiently, I bring valuable industry insight, sales acumen, and a deep understanding of the home-buying process from start to finish. Passionate about helping people achieve their homeownership dreams, I am now seeking to transition into a New Home Sales Consultant role where I can leverage my expertise to deliver outstanding client outcomes and contribute to business growth.
Overview
15
15
years of professional experience
Work History
Mortgage Broker / Office Manager
Trusted Finance Solutions
Stanbridge
01.2015 - Current
- Developed and maintained a strong client base by offering tailored mortgage solutions aligned with client goals and financial capacity.
- Conducted in-depth consultations to assess customer needs, budgets, and timelines.
- Collaborated closely with real estate agents, builders, and lenders to facilitate smooth transactions.
- Managed all aspects of the mortgage process, including pre-approvals, submissions, and compliance.
- Maintained a consistent pipeline of deals, exceeding monthly targets, and ensuring high client satisfaction.
- Helped hundreds of clients successfully secure home financing in the past 10 years.
- Achieved team-set targets, year on year.
- Built a network of repeat and referral clients through exceptional service and results.
- Presented and processed client loan documents and verified comprehension of essential language.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
- Advised customers on available options for financing real estate purchases or refinancing existing mortgages.
- Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
- Attended seminars, conferences, meetings, webinars, related to the mortgage industry.
Customer Service Specialist/Relief Branch Manager
Commonwealth Bank of Australia
Griffith
05.2010 - 01.2015
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Supported sales team members to drive growth and development.
Education
Diploma of Finance And Mortgage Broking Management -
The National Finance Institute
Capalaba, QLD06-2023
High School Diploma -
Leeton High School
Leeton 11-2000
Skills
- Property and mortgage expertise
- Mortgage processing
- Loan origination
- Credit analysis
- Regulatory compliance
- Client consultations
- Pipeline management
- Customer service
- Relationship building
- Team collaboration
- Problem solving
- Negotiation techniques
- Document preparation
- Loan application processing
- Efficient time management
- Customer service and support
- Client confidentiality
- Proficient computer skills
- Sales and business development
- Client consultation and needs analysis
- Relationship management
- Negotiation and problem solving
- CRM and sales pipeline management
- Regulatory compliance knowledge
- Attention to detail and organization
References
Available upon request
Professional Development
- Sales & Product Training (Ongoing) – Experienced in solution-based selling, rapport building, and guiding clients through high-value purchases
- Understanding of Home Loan Structures – In-depth knowledge of construction loans, pre-approvals, progress payments, and borrowing capacity
- Residential construction knowledge – exposure to build stages, contracts, site costs, and key touchpoints in the building process
- Client Qualification and Needs Analysis – Skilled in identifying client budgets, lifestyle goals, and aligning them with suitable house and land options
- CRM and Lead Management Proficiency – Efficient in managing client pipelines, follow-ups, and nurturing leads to conversion using digital tools
- Familiarity with building guidelines and estate requirements, including an understanding of estate covenants, developer approvals, and land-related constraints
- First Home Buyer and Government Grant Knowledge – Confident in guiding clients through available incentives, such as FHOG and stamp duty concessions
- Communication and Objection Handling – Trained in overcoming client concerns, presenting clear solutions, and progressing deals with confidence
Accomplishments
- Award Winner of Best Loan Administrator, 2020
Timeline
Mortgage Broker / Office Manager
Trusted Finance Solutions
01.2015 - Current
Customer Service Specialist/Relief Branch Manager
Commonwealth Bank of Australia
05.2010 - 01.2015
Diploma of Finance And Mortgage Broking Management -
The National Finance Institute
High School Diploma -
Leeton High School
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